TNPDS Register Complaints & Check Status Online : Tamil Nadu Grievance Redressal Mechanism

Organization : Tamil Nadu Civil Supplies & Consumer Protection Department
Service Name : Register Complaints & Check Complaint Status Online (Grievance Redressal Mechanism )
Applicable For : Residents of Tamil Nadu
Applicable State : Tamil Nadu

Website : https://tnpds.gov.in/
Register Complaints Online: https://tnpds.gov.in/
Complaint Status : https://tnpds.gov.in/

What is TNPDS Grievance Redressal Mechanism?

Tamil Nadu Government attaches utmost importance to the redressal of the grievances of consumers. Residents can make a call, register through web or send email seeking redressal of grievances. Line : A State Level Tollfree PDS Helpline is functional under short code 1967 and 1800-425-5901.

Related / Similar Facility : TNPDS New Ration Card Online Application Tamil Nadu

Residents of Tamil Nadu can contact the said numbers for any queries / complaints / suggestions. Besides this public portal www.tnpds.com has provisions for registering complaints on line. This has enabled to synchronise the complaint redressal mechanism as a single window system in this State and the consumers and cardholders now find it easy to register their complaints / grievances.

Instructions:
Provide your Related information to Register a Complaint
1. Registered member can only raise a Complaint
2. * Mentioned are required fields
3.Not Registered yet?Register Now
4.Enter Registered Mobile Number

How To Register TNPDS Complaint?

We have sent complaint number to registered mobile number and Email while registering a complaint. You can enter your complaints, and the pds support team will contact you soon

Steps:
** Complaint can be registered within 2 years from the date on which the cause of action has arisen.
** Stamp paper is not required for declaration
** Complaint can be registered, in person, by the complainant or through his authorized agent or by post addressed to the Redressal Agency.
** Lawyers are not necessary.

When the complaints can be made?:
A complaint may be made in writing under the following circumstances:
** Loss or damage is caused to the consumer due to unfair trade practice of a trader.
** If the article purchased by a consumer is defective.
** If the services availed of by a consumer suffer from any deficiency.
** When the price paid by a consumer is in excess of the price displayed on the goods or when the price is in excess of the price fixed under any law in force.
** Goods, which will be hazardous to life and safety, when used are being offered for sale to the public in contravention of the provisions of any law.

Who can make complaint?:
** A consumer as defined under Consumer Protection Act, 1986
** A registered Voluntary Consumer Association
** Central Government
** State Government / Union Territory
** One or more consumers representing numerous consumers having the same interest.

Where complaints can be registered?
District Consumer Protection Council :
Action will be initiated legally through the Department concerned on the petitions regarding the defects filed before this Council which function under the chairmanship of the District Collector

Price of the commodity or value of the services and value of compensation claimed :
i. District Consumer Forum – For a claim of Compensation up to Rs.20lakhs
ii. State Commission – For a claim of Compensation above Rs.20lakhs and up to Rs.1crore
iii. National Commission – For a claim of Compensation above Rs.1crore

What are the particulars that should be furnished along with the complaint?
The complaint should contain the following particulars :
** The name and complete address of the complainant
** The name and complete address of the opposite party/parties

** Date of purchase goods or services availed
** Amount paid for the above purpose
** Particulars of goods purchases with numbers or details of services availed

** The details of complaint, whether it is against Unfair Trade Practice / supply of defective goods / deficiency in service provided / collection of excess price, should explicitly be mentioned in the complaint petition.

** Bills / receipts and copies of connected correspondence, if any
** The relief sought for under this Act.

Kindly Contact Helpline For More Information :
Helpdesk – 1967 / 1800-425-5901

FAQ On TNPDS Grievance Redressal Mechanism

Sure, here are some FAQ on TNPDS Grievance Redressal Mechanism:

What is TNPDS Grievance Redressal Mechanism?
TNPDS Grievance Redressal Mechanism is a system that allows people to file grievances against the Tamil Nadu Public Distribution System (TNPDS). The mechanism was established in 2013 to ensure that the public distribution system is fair and efficient.

What information do I need to file a grievance?
When you file a grievance, you will need to provide the following information:
** Your name and address
** The nature of your grievance
** The date and time of the incident
** Any other relevant information

How long will it take for my grievance to be resolved?
The TNPDS Grievance Redressal Cell will try to resolve your grievance within 15 days of receiving it. However, in some cases, it may take longer to resolve your grievance.

What if my grievance is not resolved?
If your grievance is not resolved within 15 days, you can contact the TNPDS Grievance Redressal Cell again. You can also file a complaint with the District Consumer Disputes Redressal Forum.

Additional Simplified Procedure

Here are the steps on how to register a TNPDS complaint online:
1. Go to the TNPDS website: https://tnpds.gov.in/
2. Click on the “Complaints” tab.
3. Click on the “Register Complaint Online” button.
4. Enter your details, such as your name, mobile number, email address, and ration card number.
5. Select the type of complaint you want to register.
6. Enter the details of your complaint.
7. Attach any supporting documents, if necessary.
8. Click on the “Submit” button.

Your complaint will be registered and you will receive an acknowledgement number. You can track the status of your complaint by logging into the TNPDS website and clicking on the “Complaints” tab.

Here are some additional details about registering a TNPDS complaint online:
** You can register a complaint in Tamil or English.
** You can also register a complaint by calling the TNPDS helpline number: 1800-425-5901.
** You can send a written complaint to the TNPDS office:
Office of the Commissioner of Civil Supplies and Consumer Protection
Ezhilagam IV Floor
Chepauk
Chennai-600 005