hyderabadwater.gov.in Check Grievances Status : HMWSS Telangana

Organisation : Hyderabad Metropolitan Water Supply & Sewerage Board HMWSS
Facility : Check Grievances Status
Applicable For : Hyderabad, Telangana
Website : https://www.hyderabadwater.gov.in/en/index.php/services/customers-services/grievances-status

Check Grievances Status

Please enter the following details to check the complaint status,
1. Enter Complaint No.

Related / Similar Facility : HMWSSB Download Latest Payment Receipt Hyderabad

2. Enter From Date
3. Enter To Date
4. Enter CAN
5. Select Division
6. Select Section
7. Select Status

About Us :
The Board was constituted on 1.11.1989 under the provisions of Hyderabad Metropolitan Water Supply and Sewerage Act 1989 (Act No . 15 of 1989 ), with the following Functions & Responsibilities in the Hyderabad Metropolitan Area.

The Supply of potable water including planning, design, construction, maintenance, operation & management of water supply system.

Sewerage, Sewerage Disposal and sewerage treatment works including planning, design, construction, maintenance, operation & management of all sewerage and sewerage treatment works.

FAQs :
1. Who has the power to deal with the difficulties while implementing this act?
If any difficulty arises in giving effect to the provisions in the Act, the Central Government may, by Order published in the Official Gazette, make provisions necessary/expedient for removing the difficulty. (S.30)

2. Who has the Rule making power?
Central Government, State Governments and the Competent Authority as defined in S.2(e) are vested with powers to make rules to carry out the provisions of the Right to Information Act, 2005. (S.27 & S.28)

3. What is the role of Central/State Governments?
** Develop educational programs for the public especially disadvantaged communities on RTI.
** Encourage Public Authorities to participate in the development and organization of such programs.

** Promote timely dissemination of accurate information to the public.
** Train officers and develop training materials.
** Compile and disseminate a User Guide for the public in the respective official language.

** Publish names, designation postal addresses and contact details of PIOs and other information such as notices regarding fees to be paid, remedies available in law if request is rejected etc. (S.26)

4. What is the jurisdiction of courts?
Lower Courts are barred from entertaining suits or applications against any order made under this Act. (S.23) However, the writ jurisdiction of the Supreme Court and High Courts under Articles 32 and 225 of the Constitution remains unaffected.

5. What are the penalty provisions?
Every PIO will be liable for fine of Rs. 250 per day, up to a maximum of Rs. 25,000/-, for
** not accepting an application
** delaying information release without reasonable cause
** malafidely denying information

** knowingly giving incomplete, incorrect, misleading information
** destroying information that has been requested and
** obstructing furnishing of information in any manner.

6. What is the reporting procedure?
** Central Information Commission will send an annual report to the Central Government on the implementation of the provisions of this law at the end of the year. The State Information Commission will send a report to the State Government .

** Each Ministry has a duty to compile reports from its Public Authorities and send them to the Central Information Commission or State Information Commission, as the case may be.

** Each report will contain details of number of requests received by each Public Authority, number of rejections and appeals, particulars of any disciplinary action taken, amount of fees and charges collected etc.

** Central Government will table the Central Information Commission report before Parliament after the end of each year. The concerned State Government will table the report of the State Information Commission before the Vidhan Sabha (and the Vidhan Parishad wherever applicable). (S.25)

Contact Us :
Hyderabad Metropolitan Water Supply And Sewerage Board
Administrative Office Building
Khairatabad, Hyderabad – 4, Telangana State