Status Check, Procedures, Facilities

Organization : Directorate General of Supplies and Disposal
Service Name : DGS&D Public Grievances
Applicable State/UT: All India

Website :http://www.dgsnd.gov.in/?q=node/51

DGS&D Public Grievances :

The Complaints & Public Relations Directorate assists the Trade and Industry and Indentors in their business dealing with DGS&D. It guides the representative from Trade and Indenting Departments on various procedural and contractual matters.

Related : Directorate General of Supplies & Disposals Registration of Firms : www.statusin.in/20031.html

Redressal of complaints and grievances of trade and indentors is one of the functions. The complaints and grievance due to delay or inaction on the part of Purchase and Quality Assurance Wing are processed by C&PR Directorate and settled by coordinating with the concerned Purchase and Quality Assurance offices.

This Directorate also functions as the nodal agency for redressal of Public Grievances and is headed by Director (Complaints and Public Relations). For effective and prompt registration of grievances as also their monitoring the existing machinery for redressal of Public Grievance Officers of the rank of Director in the regional offices of Supply and Quality Assurance Wings. In the field offices of QA Wing also the Deputy Directors/AIOs have been appointed as the local Public Grievance Officers.

All Grievances are computerised and are closely monitored at the highest level. Frequent meetings are also held under the chairmanship of DG/ADGs/DDGs with the concerned Directors with a view to sort out and settle the grievance. Time norms have also been fixed for monitoring of grievances.

The Citizens’ Charter adopted by DGS&D gives in detail the commitments of DGS&D towards Supplier, Rate Contract Holders and also to the Indenting Departments. The gist of this charter is published in DGS&D’s publications and is also available to public on demand at the reception. In DGS&D, Wednesday forenoons have been set apart by all senior officers for grievance redressal. The representative from Trade and Industry can meet and discuss their problems during this time without prior appointment.

Note:
With a view to introducing greater transparency and as a measure to redress grievance of the member of concerned that, the Director General (Supplies & Disposals) will ordinarily be available, when in station, to meet members of the public in connection with their work relating to the office of DGS&D on all working days as under:

Monday, Tuesday, Thursday & Friday 3.30 P.M to 4.30 P.M. Wednesday- 10.A.M to 1.00 P. M ( in line with existing order in force)

List of Public Grievance Officers of DGS&D (Headquarters), 5, Parliament Street, New Delhi – 110001:

Public Grievance Officers Of Regional Offices: