Organization : Government of Maharashtra
Service Name : Grievance Management System
Applicable State : Maharashtra
Website : https://grievances.maharashtra.gov.in/en
Grievance Management System:
One-stop platform for citizens of Maharashtra to seek redressal of their grievances
Process:
The grievances can be filed under appropriate category (District Administration/ Mantralaya departments). Once grievance has been submitted, a tracking number will be generated. Citizens can track the status of the grievance with the help of the tracking number. The grievance will be addressed by the competent authority within a period of 21 working days.
Feedback:
Citizens can provide feedback for the quality of resolution of grievance through a “Satisfied” / “Dissatisfied” option
Note:
Citizens can now register their grievances at District level in addition to existing Mantralaya departments. The rollout at district level on pilot basis is restricted to Thane, Nashik, Pune, Aurangabad, Amravati & Nagpur
What kind of grievances can I post ?:
Any grievances relating to the functioning of the Government offices in the State can be filed. The grievance could be policy related (Mantralaya Level) or field related (District Level).
What are the types of grievances that are not taken up for redressal by the portal?:
(a) Sub-judice cases or any matter awaiting judgment from any court,
(b) Personal and family disputes that were not raised with the proper authority at block, district or sub-divisional level, and
(c) RTI related matters.
Can I post a grievance against entities which are outside the purview of State Government (e.g. Railways, Banks, RBI etc.) ?:
No, grievances pertaining to institutions outside the purview of the State Government should not be filed on this portal.
What should I do if I want to view Aaple Sarkar Grievances Portal in Marathi language format ?:
The portal can be viewed in both Marathi & English language format. The language can be selected from the dropdown provided in the top right corner of the screen
In which languages can I submit a grievance ?:
You can submit a grievance in either Marathi or English language.
What details do I need to login into the system?:
You are required to provide your valid email id and mobile number. A One Time Password (OTP) will be sent to the Mobile Number and Email Id which needs to be entered. (This procedure is followed to ensure that the grievance is being filed by a citizen with valid identity.)
Are both, mobile number and email id, are mandatory to login into the system?:
Yes, for verification purposes both are required.
What if I do not receive OTP on my mobile / email id ?:
If an OTP is not received within 120 seconds of filing the request, a button “Resend OTP” will be enabled on the screen. A fresh OTP can then be requested by clicking on this button.
While posting a grievance, where can I write my name ?:
After logging into the system, the user name is pre-populated based on the email id that has been entered at the time of generation of OTP (e.g. if email entered is ABC@xyz.com, the name that is pre-populated will be “ABC”). This name can be modified at the time of filing the grievance, if required.
Why do I have to provide details of my District & Taluka ?:
District & Taluka details are critical since the grievance need to be assigned to the correct/proper district administration for resolution.
Can I post the same complaint at both District and Mantralaya level ?:
A grievance can be filed at only one level of administration. If your grievance is related to state policy, please file it under Mantralaya. All other grievances should be posted at the District level.