Name of the Organization : SBI Life Insurance Company Ltd
Type of Facility : Grievance Redressal Policy Procedure
Home Page : http://www.sbilife.co.in/sbilife/content/13_2943#
Download here :https://www.statusin.in/uploads/1061-Grievance_Redressal_Policy_2013_14.pdf
Grievance Redressal Policy Procedure :
At SBI Life, we are committed in providing the best of services to our customers. We provide customers with easy access to information and means to get their grievances redressed.
Related / Similar Service :
SBI Life Claim Settlement Process
In case of any grievance, please feel free to contact us as below :
Level 1
Call on our toll free numbers : 1800 22 9090
Write to :
Client Relationship
SBI Life Insurance Company Limited
Central Processing Centre
Kapas Bhavan, Sector -10,
CBD Belapur, Navi Mumbai – 400614
Email us at : info AT sbilife.co.in
Contact your Branch or Regional Customer Service Desk :
Locate your nearest customer service desk
You will receive our response within 15 days.
Level 2
If the resolution you receive does not meet you expections, please write to our Grievance Redressal Officer, Head – Client Relationship at the address mentioned below :
SBI Life Insurance Company Limited
Central Processing Centre, Kapas Bhavan, Sector -10, CBD Belapur, Navi Mumbai – 400614
Telephone No : 022-6645 6241
Email us at : hcr AT sbilife.co.in
you will receive our response within 15 days.
Level 3
After Level 1 and Level 2 escalations, If Your complaint is still not resolved to your satisfaction, you may directly approach the Insurance Ombudsman for redressal.
Grievance Redressal Policy
Purpose
“Ensuring high standards of customer satisfaction” has been incorporated in the mission statement of SBI Life. In the present scenario of competition in insurance industry, excellence in customer service is the most important tool for sustained business growth. SBI Life believes that providing prompt and efficient service is essential not only to attract new clients but also to retain existing ones. An integral part of excellence in customer service is to have a prompt and responsive mechanism to address customer grievances. This policy document lays down various provisions, systems and procedures to ensure prompt redressal of customer grievances through a well defined structure