Status Check, Procedures, Facilities

Organization : Department of AR&PG,Government of India & Government of Jharkhand
Service Name : Jharkhand Samadhan Grievance CPGRAM Readdress Mechanism
Applicable States/UTs: Jharkhand

Website : http://jharkhandsamadhan.nic.in/

Grievance Readdress Mechanism :

CPGRAMS is an integrated application system based on web technology which primarily aims at submission of grievances by the aggrieved citizens from anywhere and anytime (24 x 7) basis for instant and easy communication between the nodal officers of the state of Jharkhand and citizens resulting in the speedy redressal of their grievances.

Related : AGJH CAG Jharkhand Grievance Lodging & Redress System : www.statusin.in/15721.html

It has been designed and developed within a view to achieve the uniform and systematic approach towards monitoring of procedures by adopting a comprehensive classification and standardization of grievances and readdress actions across the government bodies.

In an attempt to streamline functioning of the cell, all applications received in the Governor Secretariat Cell can have a priority categorization as “A” , “B” or “C” with the following tentative connotation:
A. An application, which reveals an extremely genuine grievance and must be responded to within 24 hours by any means.
B. An application where there is a “just” grievance and a satisfactory reply mitigating the grievances must go to the person concerned within 30 days.
C. A grievance petition which cannot be redressed on an out of true basis and the petitioner should take recourse to the normal rules and regulations.

Note:
** For the state of Jharkhand, a grievance cell established in Governor Secretariat for reddressal of the grievances. All the lodged grievances by the citizen, handled by that grievance cell. There is one authorized nodal officer for the Grievance cell, who is responsible for forward the lodged grievance to the concerned departments/Districts.

** The concerned Departments and Districts have a Nodal officer for the same, who is responsible to receive the grievances and get the solution and reddressal from the appropriate level in the departments/districts and revert it back to the grievance cell. Now citizen can view their status of their grievance with the help of acknowledgement number.

FAQ for CPGRAM(Jharkhand Samadhan):
Q1 What is Jharkhand Samadhan?:
Ans1. It is a online grievance Redressal system where a complainant (citizen) can lodge his grievance addressed to Jharkhand Government.

Q2 CPGRAM for Whom?:
Ans2. Citizen and Government Departments ..

Q3 Is it user-friendly to the citizen?:
Ans3. Yes, once a person knows how to lodge his/her grievance and track its status, it is very easy to use.

Q4 How the transparency is maintained in CPGRAM?:
Ans4. Whatever action is taken against a grievance is always visible to the complainant at his end in its staus page, hence transparency is absolute.

Q5 How much our grievance is important to the department?:
Ans5. The departments have their strict obligations towards grievances addressed to them, so our grievance is very important to them. The action against a grievance is traceable directly even from the Governor Office or the CMO.

Q6 Is there protection against our grievances?:
Ans6. Yes, the grievances are visible only to the concerned Government authority . It can be password protected by the citizen.

Q7 How to recover our grievance password, if lost?:
Ans7. A password can be recovered online using the “forgot password” link in citizen corner.