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KWA Kerala : Payment of Water Charge & View Bill

Organization :Kerala Water Authority
Facility : Payment of Water Charge & View Bill
Home Page : https://kwa.kerala.gov.in/ml/

Contents : hide
1 How To Do KWA Kerala Water Bill Payment?
2 How To Do KWA Kerala Water Charge Payment?
3 KWA Kerala Water Charge Details
4 Some Important Information From Comments
5 FAQ On KWA Kerala Water Bill Payment

How To Do KWA Kerala Water Bill Payment?

Go to the KWA Kerala website, click on the Online service option in main menu.

Related / Similar Service :
KWA New Water Connection Procedure

Next screen will be displayed click on the Pay bill online button,then enter the following details and pay your water bill online.

This video will take you through the steps to Payment of Water Charge & View Bill

Sign in to KWA Please enter the following details,
** Enter Consumer ID
** Enter Password
** If you are new user click on then create new account

How To Do KWA Kerala Water Charge Payment?

Steps for payment of water charge through online payment using Kerala Water Authority website KWA

Step 1 :
Click the link “Create new account” for registering.

Step 2 :
Give the details and security keyword as directed and click the button “Create Account”. The registration details can be got from the bill as shown in the next page. “Consumer ID” “Consumer Number”

Step 3 : After successful submission, following mess age will be displayed. To login, click on the link “here”.

Step 4 : Enter the Consumer ID and the password to log in.

Step 5 : Name, Address, Bill No, bill date, bill amount will be displayed and then click the “Proceed” button.

Step 6 : After clicking “Proceed”, the page will be forwarded to the BillDesk site where the consumer has to opt the payment option and furnsh the details as required to make the payment.

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Step 7 : An output containing the Name, Address and payment details will be generated. This output can be printed out or saved for future references.

Step 8 : After successfully completing the payment, the consumer can go back to the home page using the “Back to home page” link or log out using the “Log Out” link.

Kerala Water Authority is also responsible for the collection of waste water and disposal in the State of Kerala. The Authority has separate system for sewage and storm water collection.

Waste water includes Sewage and Sullage. Sewerage implies the collection of waste water from domestic sources and conveying it to Sewerage Treatment Plants (STP).

At present, sewerage schemes are under operation only in two cities in the State i.e. at Trivandrum city region and a part of Cochin. The work is in progress at Guruvayoor for implementation.

KWA Kerala Water Charge Details

** An additional charge of Rs. 10/- per transaction for net banking will be charged.
** 2% of the transaction value for credit cards.
** For failed transaction the debited amount will be reversed back to your account within the time limit of the designated bank.
** If you have any question or doubts regarding this service, contact the Kerala Water Authority Database Administrator in he e-mail address provided below. onlinepayment AT kwa.kerala.gov.in

Kerala Water Authority :
Kerala, the ‘God’s Own Country’, lies in the extreme Southern part of India. It has an area of 38863 sq.km and a population of 3.18 crores. Kerala Water Authority, on behalf of Government of Kerala is entrusted with the task of providing quality drinking water and sewage services in an eco friendly and sustainable manner to the people of the State.

Contact Us :
Kerala Water Authority
‘Jalabhavan’ Vellayambalam
Thiruvananthapuram
Pin. 695033 Kerala, India.

Some Important Information From Comments

Comments:
1. For the last few months, I was trying to view my water bill for the location CHENGANNUR WITH ABBREVIATION “CNR’. But we are surprise to note that the place appearing as POLACHIRA.PO,CHIRAKKARA instead of CHENGANNUR. If any one can QUOTE/SPECIFY the abbreviation code for CHENGANNUR it will be a great help for me to make my water bill online payment.

2. While paying bill on Yesterday, I did not get the security code on my mobile. It got aborted and tried again & paid. Later, double payment was reflected on my bank account. Will this additional amount get an entry in the ledger as an extra payment & get reversed?

Error / Problem:
1. I am facing problem while logging in. The screen shows “This page can not be opened” and my on board security says that, the web site has not renewed the license. Still, I could go to KWA website and make payment, which takes time. May I request you to kindly do some thing to rectify the problem? My consumer number is 2112112952.

2. Why can’t you make a simple format for payment of bills as done by KSEB? They don’t insist to register and log in. Their quick pay system is user friendly. Kindly help us by adopting a simpler system. I have registered earlier and forgot the ID as well as the password given. As I am outside my home, I cant refer to previous records also. I am trying to pay the bill online in vain.

3. I have been paying all my bills online without hassle. When it comes to water bill it becomes such a hassle!! I sit in front of the computer more than an hour & still not able to pay the same! Why do you punish people like this? I do not get it! Please try & do something about it. So people can enjoy paying it online.

FAQ On KWA Kerala Water Bill Payment

Here are some frequently asked questions (FAQ) on KWA Kerala water bill payment:

What is KWA?
Kerala Water Authority (KWA) is a government agency responsible for the supply and distribution of water in the state of Kerala.

How can I pay my KWA water bill?
You can pay your KWA water bill online through the official website of KWA or through the KWA mobile app. You can also pay your bill through authorized payment centers or through internet banking.

What are the modes of payment available for KWA water bill payment?
The modes of payment available for KWA water bill payment include debit card, credit card, net banking, UPI, and mobile wallets.

Can I pay my KWA water bill through mobile banking?
Yes, you can pay your KWA water bill through mobile banking by using the KWA mobile app or through your bank’s mobile app.
Categories: Kerala
Tags: kwa.kerala.gov.in

View Comments (115)

  • Con no KNL/1649/D. ID 3323204808 usually my water charge comes arround Rs.60/- for two months& conception only 30 units as per reading. but on the last bill amount was Rs.798/-.conception only 70 units for 4 months.I contacted the kunnamkulam office and they informed to remit the amt and the exess amt will be adjusted in next bill. SoI remitted Rs.800/- Please take up the matter& do the needful atyour earliest.

  • I HAVE FORGOTTEN MY PASSWORD AND TRYING TO CONTACT YOUR OFFICE BUT NOT POSSIBLE. KINDLY HELP ME TO CREATE NEW PASSWORD TO ENABLE ME TO MAKE PAYMENT.

  • My complaint number is #E30/3032/N. I have made an excess metering complaint. When will I expect a reply?

  • I had no problem to register and make an online payment using the credit card and get an official receipt for the payment. However, the website is incomplete and do not have a place to indicate consumer information including the profile that supposed to have all DATA concerning to the property KWA is providing its service. The following information must tally with the address holder and his/her property such as:
    1. Name of the Owner or the holder of the property as per the Aadhar
    2. Property name if any. Building number, street name, locality, post code, town etc.
    3. Mobile number and Land phone number if any...

    I suggest Kerala Water Authority should copy the system KSEB is maintaining for their consumers if the Web Administrator of KWA is facing any problem to maintain a customer friendly site for its consumers.

  • For the last few months I was trying to view my water bill for the location CHENGANNUR WITH ABBREVIATION "CNR'. But we are surprise to note that the place appearing as POLACHIRA.PO,CHIRAKKARA instead of CHENGANNUR. If any one can QUOTE/SPECIFY the abbreviation code for CHENGANNUR it will be a great help for me to make my water bill online payment.

  • I am facing problem while logging in. The screen shows "This page can not be opened" and my on board security says that the web site has not renewed the license. Still I could go to KWA website and make payment, which takes time. May I request you to kindly do some thing to rectify the problem? My consumer number is 2112112952.

  • I have already registered with KWA department. Can you please help me how can I can pay the bill already received from KWA? My consumer ID is 3112147486.

    • MY CONSUMER ID IS 2183117465. I AM NOT ABLE TO PAY MY BILL ONLINE. Last one week I am trying this facility to pay my water bill. Please do something to pay as early as possible .

  • My consumer ID is 4231117227 and my password is Vismayam. I am unable to log in now. When I tried to register afresh, my consumer number 342734(as shown in the bill) is not accepted by the site. How do I need to pay the bill amount?

  • I am a new user. While trying to create a new account, it’s repeatedly saying to enter the string even after doing the same correctly. My consumer ID is 3111107903.

  • I am a new user. While trying to create a new account, it's repeatedly saying to enter the string even after doing the same correctly. My consumer no is 2111211761.

  • My consumer no is KGR/2714/D.
    My consumer id is 3352136649. I can not login with my I'd. I forgot my password.

  • Why cant you make a simple format for payment of bills as done by KSEB? They don't insist to register and log in. Their quick pay system is user friendly. Kindly help us by adopting a simpler system. I have registered earlier and forgot the Id as well as the password given. As I am outside my home , I cant refer to previous records also.
    I am trying to pay the bill online in vain.

  • Please give the correct link for paying water bill online (not viewing the bill alone, but for PAYING as well), without registering or logging in. That's what quick-pays are for, isn't it?

  • Its so easy to pay LIC, KSEB, BSNL and Mobile. When its the KWA water bill, its easier to go to the section and pay the bill over the counter. Please do something about it. So many people have been complaining about the same situation.

  • Its been very hassle to pay kwA bill through online. I have been take more than 1 hour for signing in kwA. Please do something immediately.

  • Web site is not responding from last two days. I am trying to make my bill payment. How can I pay the Kerala water authority bills?

  • While paying bill on 14.10.2016, I did not get the security code on my mobile. It got aborted and tried again & paid. Later, double payment was reflected on my bank account. Will this additional amount get an entry in the ledger as an extra payment & get reversed?

  • I want to know whether it is not possible to pay the bill online without signing in. I am expecting your reply.

  • I have been paying all my bills online without hassle. When it comes to water bill it becomes such a hassle!! I sit in front of the computer more than an hour & still not able to pay the same! Why do you punish people like this? I do not get it! Please try & do something about it. So people can enjoy paying it online.

  • I PAID WATER BILL ONLINE USING NET BANKING. BUT I DO NOT GET THE RECEIPT. HOW CAN I TAKE IT?
    CON ID : 3272101337
    CON NO : VMC/2958/D

    • Go to eservices.kwa.kerala.gov.in:8080/kwa/ledger_form and fill the details. You can see the online ledger reflecting your last paid bill details. You can print it or take a screenshot. Only the last bill details can be seen. Kwa do not send any receipt.

  • I paid my water bills yesterday through debit card. Received instant confirmation from the bank regarding the debit, but no message from KWA. How can I confirm whether the amount has been credited. My con id id is 3113117564.

    Further, Govt. policy is to discourage cash transactions and encourage e transactions. But KWA is still collecting commission for online payments. No other govt/private agencies such as KSEB, Telecom, Mobile/DTH service providers etc are not charging anything !!!

  • For last 3 days I could not login and pay the Bill. When I try to login some server error message display is coming on the top of the screen. Why this problem?

    • I am also experiencing the same problem. It seems website and 'bill desk' payment gateway are not in order.

  • For the last couple of days I am trying to login to my account but the message is billdesk error 110. I changed the computers and tried but the same. I have used different browser but the result is the same. Please suggest what to do next. Even I tried with my iphone but the same result.

  • My Water authority consumer no is P04/262/d. But I don't know consumer id. How can I know consumer id? I have my bill.

  • I have created Email ID & Password. I am unable to log in. When I click sign in it does not connect me to epay service. After few seconds the message shows that http error server error 110. connection timed out. Many times I tried to log in the same message arrives

  • My consumer ID is 2111203985. I have paid my water bill on 28 Aug 16 online with SBI credit card during transaction mobile has undergone switched off and I got deduction massage from SBI. How to find out as bill has been done or not and I didn't received any message from water authority. Please inform at earliest.

  • I PAID MY WATER BILL OF RS.333 ON 18-8-2016. I COULD NOT SAVE THE RECEIPT. KINDLY INFORM ME THE METHOD TO GET THE PAYMENT RECEIPT TO MY EMAIL.
    MY CONSUMER ID : 3113119369
    BILL NO.19792283

  • Is there any way to pay an amount in advance through online portal?
    I understand that this is possible directly with Water Authority.

  • The payment site is not getting opened. I have tried two times on 07 /08/2016.
    Consumer no.MDD/25587/D.
    Please look into the matter.

  • Why this site is not responding? Computer keep on saying the website not secure and hackers can take details.

  • I was trying to pay the water bill online using the above link. The site is being infected by virus and my computer does not allow me to open this site. It is quite a while this situation is prevailing and I am surprised that no actions has been taken by the authorities so far.

  • How the water charges are calculated for house connections in Panchayat area? How much quantity of water one consumer can take in one month-in k/litr? If the consumer take more than the limit-how much it will charge per kg/litr?

  • I AM FROM UTTRAM HOUSE KAPIKAD,KERALA STATE, KOTTAYAM DIST. PLEASE GIVE CONSUMER NO&CONSUMER ID DUE TO ONLINE PAYMENT PURPOSE.

  • Water bill no.19138576 dtd 22.06.2016 paid on 18.07.2016 and no receipt received. Send the receipt urgently.

  • Water bill no 18825132 dt.07-06-16 of AE, KSEb, Azhikode paid via e-payment but receipt not received. Receipt need urgently through email.
    consumer ID: 4231109516
    Consumer no.:VLP/318/N

  • Water bill paid through debit card.
    Required paid receipt through mail.
    Consumer id:431313938
    consumer no:Pkd/26393/D

  • I am using a federal bank debit card for my payments. But it is not given in the list banks provided. Please help.

  • Please inform if we can pay online water charges for residents of Nelladu, Eraviperoor, pathanamthitta?
    We have not received any bill so far. I understand to create log in. We need consumer ID which is mentioned in the bill.

  • I had created an account and also processed the payment of Rs 144.45 for which I received a message from SBI that the amount has been deducted for KWA but the confirmation has not been received from Kerala water authority. Kindly let me know the status of the payment and arrange to receive the amount from SBI under intimation to me.

    • I had created an account and also processed the payment for which I received a message from SBI that the amount has been deducted for KWA but the confirmation has not been received from Kerala water authority. Kindly arrange to send the received amount receipt by mobile SMS or by email .
      My Consumer ID is AKT/1859/D.

  • I have paid my water bill online and didn't receive any receipt of payment. Amount is debited from my account. How could I find if the payment is successful?

  • I just paid the bill online. Money is debited from account. However received no email or receipt. Whom should I check with?

  • I paid my water bill of Rs 56.00 on 03.02.2016 by online payment method.
    I could not save the receipt.
    Kindly inform me the method to get the payment receipt.
    My consumer number is TPR/11361/D
    My consumer I’d is 3351129420
    Bill no – 16220389 dt 07.01.2016

  • When MAKE PAYMENT button is pressed after filling up debit card details,a pop up says "Card number cannot be blank". Please clarify.

  • How to fill the consumer number for registration? I have 4 characters on bill and registration need 8 characters.

  • Consumer No.1616/TV
    It has been about six(6) months since we got the connection. However, so far no one came to take the meter reading nor we received any bills.
    Please let us know how to know the due amount to be paid.

  • How can I get my customer id?
    Till date no bills received. I want to register in kwa site for bill pay. Please help
    Domestic connection cherthala
    Consumer No.CMC(JM)/3137/D
    Name Madhavan.A
    Ledger folio No.339/14-15
    D.O.C-04/11/2014

  • I was paid the bill at 2012 and after nobody send the bill. So now I wish to pay the bill. Let me know how much money I can find out for the bill?

  • How to calculate the water bill?
    I used only 2 kl from July 2015 to December 2015. I received a bill of Rs 700/-
    No bills are pending. Monthly charge is Rs 22 only.

  • I FORGOT MY PASSWORD. WHEN I CREATE A NEW ONE IT WONT ALLOW. ALREADY CREATED
    CON ID 3112135492 and CON NO EKK/483/D. PLEASE ADVICE ME IN CORRECT WAY.

  • I am a consumer of kwa ,Muvattupuzha water supply scheme. The system adopted for online payment is not user friendly. You should provide guest payment facility as of kseb( quick pay system) giving the section ,consumer and Bill number to make payment.

  • I FORGOT MY PASSWORD. WHEN I CREATE A NEW ONE IT WONT ALLOW. ALREADY CREATED
    CON ID 2114117113 and CON NO VAZ/4743/D. PLEASE ADVICE ME IN CORRECT WAY.

  • The water bill,No15296347 dated Novenber 2015 for Rs1113.00 have been paid by me on 04-12-2015 with protest. From 17-03-2014,i had paid all the water bills received and there is no any dues,except Rs.11.00. An additional charge of Rs.963.00 is added to the above REGULAR BILL OF Rs.125.00. The details of the additional charge of Rs,963,arrived is to be explained in details early. My consumer number is Z31/63/D Mayanad.

  • I am a new consumer. My Consumer No.is KLY/617/D. I have not received any bill so far. I want to register for online payment. But unable to register/create an account for want of Consumer ID. Please inform my consumer ID immediately and facilitate registration

  • I paid my water bill of Rs 114.00 on 6.11.2015.
    I could not save the receipt.
    Kindly inform me the method to get the payment receipt to my E mail
    My consumer I'd -4313124231
    Bill no - 14800644 dt 08.10.15

    • Often the bill amount shown is different from actual amount. It is better to show the calculations how the bill amount is arrived.

  • WE ARE STAYING IN DUBAI, TODAY GONE FOR PAYING THE BILL. BUT WATER AUTHORITY PEOPLE IS SAYING AMOUNT IS 100000/-
    IS IT CORRECT?

  • I paid water charge by online Rs 1064/- on 24/10/15. I could not save the receipt because of the current failure.
    Bill details:
    Consumer ID : 4122102383
    Name : Mahamood
    Consumer No: VTP/1070/N

  • We have disconnected water connection on 2002 but yesterday bill of 30,000/- came by post . What should we do now?

    • Water meter reads reversely,noticed at the time of reading by the staff . He told this observation to me. I reported this matter on 25-11-2015 to the Asst; engineer verbally as well as by written complaint,requesting that to rectify the problem. At the time of major drainage work along the Pullekkonam lane2 road to Ramakrishna Mission Hospital, water pipes connection were broken, while digging and laying pipes. My connection was also broken while laying drainage pipes. The drainage contractor arranged to repair and re-connect the pipe. I am innocent in this matter. I request to consider this as a genuine ,quit natural case,done by other government department.

  • I have paid my water bill amount online but did not take print out then. Is it possible to take print out later? I thought the paid receipt will be sent to my given email id. If re-generation of paid receipt is not possible kindly make provision to do it in the website and make arrangement to send a copy of receipt to registered email id.

  • How water charges are calculated for Flats/Apartments where there is only on connection and the consumption is total for all the inmates?

  • In my bill the Consumer ID is missing. I can't Create an account on your site. Please help. My consumer no:NKM/734/D and my name is Vijayamma

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