Organisation : Sanjog Helpline
Service Name : e-Grievance Redressal System
Applicable States/ UTs : Odisha
Website : sanjoghelpline [dot] odisha [dot] gov [dot] in
Sanjog Helpline e-Grievance Redressal System
Sanjog Helpline is the Orissa State Call Center for the citizens accessed through a Toll Free Number 155335 for any complint related to Orissa Government operated Scehemes.
Related / Similar Facility :
You can Register Your Complaint for the following scheme,
** Mahatma Gandhi National Rural Employment Guaranty Scheme
** Pradhan Mantry Gramin Sadak Yojna
** Public Distribution System
** Rural Water Supply And Sanitation
** ST & SC Development
Objective
Sanjog Helpline Objective is to make the Rural Orissa citizen’s grievance resolved process through a single window and a central grievance redressal system with a faster disposal of grievance.
Sanjog Helpline meets objective with the following features :
** Single window service for Citizen to register grievances.
** Escalation of Citizen Grievances to respective departments in a shorter time frame.
** Instant information sent to respective office heads about any grievances in form of SMS, Fax & Mail.
** 2-way information sharing for tracking down information as well solving grievances.
Brief Description
Sanjog Helpline receives the complaints on different government schemes through its 9AM to 5PM Call Centre which translates the Grievance of a common citizen into the computer. The built in intelligent system ensures that the grievance is disposed by the use of ICT which automatically tracks and pursues the status of grievance with the action taking authority.
To dispose a particular complaint, only the concerned official can update the database either through return SMS, email or from the web portal. If no action is initiated by the concerned official, the ICT tool automatically escalates the complaint to the higher Action taking Authorities. Sanjoghelpline.in has built in MIS for administrators to identify the performance of their offices and officers there in for taking preventive actions.
Benefits
** Providing support with the help of a “TOLL FREE NUMBER“ will definitely increase the efficiency through time and cost savings for people in their dealings with various government authorities for obtaining the required support.
** Automatic escalation of grievance to its higher level if not solved by the ATA
** In order to legalize the process at the end of each day daily report (number of queries asked, number of complaints registered, number of solved issues etc) will be sent via FAX & Email to the concerned officers.
** The information in portal can be accessed both by citizens, Action Taking Authority and Govt. officials to get information required by them.
** District & Block wise report can be seen on the viewed on the portal.
** Easier for citizen to know the status of registered grievance
How it Works
** If you have any complaints related to the schemes mentioned in left, then dial 155335 from your mobile/Telephone
** Call Center Executive will receive your complaint and will registered the complaint then you will be provided with a ticket number
** System will forward your complaint to respective Officer for action. Also a copy will be sent to Higher Official.
** After verification officers updates the status in sanjog Helpline. Call to call center or access to website to know the complaint status.