Organisation : Max Life Insurance
Service Name : Policy Related Query/ FAQs
Website : https://www.maxlifeinsurance.com/help-center.html
Max Life Insurance Policy Related Query
Max Life Insurance Policy Related Query/ FAQs
Policy Related Query/ FAQs
I want to change the mode of my premium payment:
As per policy contract, if in case you want to change the frequency of payment, you are requested to submit below mentioned requirements.
Documents:
** Policy holder’s letter with sign and date / Policy Amendment
** Premium (if applicable). Kindly click on the link to make the payment.
I want to change my address:
You can change your address at any point of time during the policy year. Click Here to view/change your address.
Note:
If total premium of all your active policies is greater than ?10,000 (inclusive of all applicable taxes, cess, and levies as imposed by the Government), then supporting address proof will be required.
I want to take a loan on my policy:
Click Here https://www.maxlifeinsurance.com/cs/e-loan to avail a loan on your active policy, that’s equal to 90% of policy surrender value. The minimum amount you may avail is ?10,000. You may also request this by visiting nearby Max life Insurance branch or by furnishing your request online @ service.helpdesk@maxlifeinsurance.com.
You will be required to submit following documents to avail this facility:
** Updated and completely filled loan application form (along with supported documents)
** Self attested ID proof
Note:
Policy loan is not available for Term Products, ULIP Products, Health Products and Cancer Plans
I want to revive my policy after 180 days:
Your policy can be revived within prescribed period mentioned in your policy contract.
To revive your policy just follow these simple steps
1) Fill the health declaration form
2) Furnish the evidence of insurability as per prescribed guidelines
3) Pay all overdue premiums along with unpaid charges (if any)
I want to add/delete riders:
Yes, you may add or delete riders subject to prevailing underwriting rules. To add a rider, submit a duly filled/policy amendment request form signed by the policyholder, to our nearest branch. You may also furnish request through your registered email id at service.helpdesk@maxlifeinsurance.com
I want to surrender my policy:
It is prudent to continue your policy for the entire policy term.
However, if you still wish to surrender your policy, you can do so by submitting the documents below:
a. Surrender form
b. Original policy pack
c. Copy of ID proof
d. In case of NEFT, a cancelled cheque with pre-printed name/copy of bank passbook with banker’s attestation/banker’s attestation on account details in surrender request. You may submit the surrender request with the above documents at nearby Max Life branch. Alternately, you may Click Here to submit your request online.
I want to cancel my policy:
It is advisable to stay invested in your policy for the entire term. However, if you still wish to cancel your policy, you can do so by submitting the following documents
1) Original policy pack
2) Self attested ID proof
3) Freelook cancellation form
For online policies:
Submit the above documents to service.helpdesk@maxlifeinsurance.com from your registered email ID. For policies bought via agent/bank/other partners or channels: Submit the above documents at any of the Max Life Insurance Branches near you
Important:
To ensure seamless processing of your refund, update NEFT details on this link Click Here OR You may also furnish printed copy of Cancelled Cheque with name and account number at the branch. (If not printed, copy of the bank passbook/statement with printed account holder details) along with the request.
Please Note:
An issued policy if sourced through the online channel can only be cancelled during and before 15 days from the policy p
I want to change my nominee:
** Nominee is the person who receives policy benefits (eg. sum assured) in case of policyholders’ death.
** To add/modify your nominee or percentage of nomination, you will need some additional documents. Click Here to do the ‘change nominee’ transaction.
** You can change 5 nominees at a given point in time.
Contact
Email : service.helpdesk@maxlifeinsurance.com