Organization : Indian Railways (Railway Claims and Refunds )
Facility : Register Goods Refund Claim & Check Status
Home Page :https://claims.indianrail.gov.in/index.jsp
Register here : https://claims.indianrail.gov.in/claims/refund.webrefreg
Check Status : https://claims.indianrail.gov.in/claims/refund.ref_status
Railway Claim :
A railway claim may be defined as a formal demand by the rightful claimant for compensation in respect of the goods or animals entrusted to the Railway Administration for carriage from one station to the other and that have not reached the destination in the condition handed over by virtue of
Related : Railway Claims & Refunds Registration of Compensation Claim through Web : www.statusin.in/2599.html
** Complete non-delivery of the consignment.
** Partial delivery of the consignment.
** Pilferage, damage, deterioration of packages.
** Rotting of perishables like fruits and vegetables.
False Claims :
Section 149 : Making a false claim for compensation If any person requiring compensation from a railway administration for loss, destruction, damage, deterioration or non-delivery of any consignment makes a claim which is false or which he knows or believes to be false or does not believe to be true, he shall be punishable with imprisonment for a term which may extend to three years, or with fine, or with both.
Time-barred claims :
As per the provision in Section 106 of the Railways Act, 1989, claims for non-delivery or partial delivery or damage of consignment has to be filed within 6 months from the date of booking of the consignment. After expiry of the period of six months, the case becomes time-barred and are generally not entertained. The General Managers of zonal railways are however, empowered to settle time-barred cases at their discretion after satisfying themselves about the reasonableness of late filing of claims.
When goods ought to be delivered :
Accordingly, a claims case which becomes three years old is termed as suit-barred and thus, no suit can be filed against the railways in regard to that case. The reasons for the case becoming three years old may be many i.e. for want of relevant documents (not accompanying the claims notice), for want of some clarification from the party, etc. after which the claims is normally repudiated.
FAQs :
Who can claim :
As the goods are delivered to the consignee at the destination the rightful claimant who is entitled to compensation is the consignee mentioned in the railway receipt or to the endorsed consignee that is the person for whom endorsement is made in the Railway Receipt for delivering the same to him.
The person who books the goods that is the consignor can also claim but he will have to produce the authority from the consignee to receive the claim.
To Which Railway the Claim is to be made :
Claim for compensation should be made either to –
i) Booking railway;
ii) Destination Railway;
iii) The Railway on which loss, damage or partial shortage has taken place. However, it is the destination railway, which shall settle the claim.
Consequently, if claim is not filed with the destination railway such claim will have to be forwarded by the Railway to the Destination Railway for dealing with it.
All claimants, therefore, in their own interest, must make it a point to file their claim with the destination railway only to avoid delay.
Authority with whom claim has to be filed :
Claim has to be filed with either –
i) General Manager
ii) Chief Commercial Manager
iii) Chief Claims Officer of the concerned railway
iv) At station goods shed or parcel office.