Organisation : Department of Telecommunications
Facility Name : Chakshu Report Unsolicited Commercial Communication (UCC)
Applicable States/UTs : All Over India
Website : https://sancharsaathi.gov.in/sfc/
What is Chakshu Report Unsolicited Commercial Communications (UCC)?
Chakshu – Report UCC facilitates citizens to report UCC or spam received through Voice Call or SMS which is not as per the consent given by recipient to sender or as per registered preference(s).
What is Unsolicited Commercial. Communication (UCC) or Spam?
UCC or Spam is an unwanted message received through message or voice call.
To be UCC or Spam, the message/call should:
** Not be as per the consent given by recipient to sender.
** Not be as per registered preference (s) of recipient.
How UCC can be reported at Sanchar Saathi Portal?
Following steps are to be taken:
** Visit Sanchar Saathi portal at www.sancharsaathi.gov.in.
** Click Citizen Centric Services and then click on ‘Chakshu – Report Suspected Fraud Communication & UCC’.
** Select the medium and category of UCC.
** Provide the details of UCC. Screenshot of the communication received may also be uploaded which is optional.
** Verify your mobile number with OTP and enter your name.
** Click submit button to submit the request.
FAQ On Chakshu Report Unsolicited Commercial Communications (UCC)
Frequently Asked Questions FAQ On Chakshu Report Unsolicited Commercial Communications (UCC)
What is not UCC or spam?
Calls or messages received from registered senders which are not spam or UCC. Further, some organisations can send you messages or calls without permission when such communication is in public interest.
These may include:
** Central Government or
** State Government or
** Bodies established under the Constitution
Whether Commercial. calls can be made through 10 digit numbers other than starting with 140xxxxx or 160xxxx?
Unregistered Telemarketer (UTM) means any Sender of commercial communication who is not registered for the purpose of telemarketing with the service provider(s). Subscriber, who is making communications using 10 digit numbers other than starting with 140xxxxx or 160xxxx, will be considered as UTM. If any sender is engaged in sending unsolicited commercial communications from 10 digit number and complaint received against it then, service providers are bound to take action against such sender as under:-
** for first instance of violation, a warning shall be given
** for the second instance of violation, Usage Cap shall continue for a period of six months;
** for third and subsequent instances of violations, all telecom resources of the sender shall be disconnected for a period up to two years and access provider shall put the sender under blacklist category and communicate to all other access providers to not to allocate new telecom resources to such sender for up to two years from the date of such communication
What are the Regulations that govern UCC or spam?
Telecom Commercial Communications Customer Preference Regulations (TCCCPR) 2018 of TRAI govern the UCC or spam. TCCCPR, 2018 on one hand protects customers from UCC and on the other hand aids principal entities to send commercial communication to those customers who have opted their services or set their preferences to allow such communications.
What are Measures to be taken to avoid UCC?
** Don’t tick subscribe boxes when completing online forms.
** Don’t provide mobile number to potential spamming source.
** Register your preference to manage who can send commercial communication to you. Please visit https://trai.gov.in/preference-registration to know more on how to modify preference.
** Manage consent given to entities who are sending commercial communication. Please visit https://trai.gov.in/manage-your-consent to know more on how to revoke consent.
Can a customer opt out of getting any Commercial Communications?
To avoid the inconvenience caused by UCC, a telecom subscriber can opt to block all commercial communications or can selectively block commercial communications as per preference categories. Various modes of registration of the preferences such as TRAI DND App, sending SMS to short code 1909 and calling on 1909 and through Telecom Service Provider (TSP) have been prescribed. Access providers (TSP) are required to make the Customer Preference Registration Facility (CPRF) available for the customers to register their preferences throughout the year on 24 hours x 7 days basis.
What is Customer Preference Registration Facility (CRPF)?
A telecom subscriber can register preference to manage who can send commercial communication to his/ her.
Preference Choices includes:
** Categories of Commercial Communication
** Mode(s) of communication
** Time Band(s)
** Types of Day(s) of the week including public and national holiday(s)
What are the modes to register, modify or de-register your preference(s) for commercial. communications?
** Sending SMS to short code 1909; or
** Calling on 1909; or
** Interactive Voice Response System (IVRS); or
** TRAI DND App
** Through Your Telecom Service Provider
When can a complain or report against UCC be made? What are the modes to register complaint or report?
One can make complaint or report in case the message or call received is UCC or spam. Any complaint made within 7 days from the date of UCC / Spam are considered valid complaints. These complaints are entitled for further investigation and may lead to action against senders. E.g. if UCC / Spam is received on 15/04/2021 one must complain before 22/04/2021. The complaints made beyond 7 days of receiving UCC / Spam are considered Reports. These reports may not lead to action against the sender at first hand but would aid in finding such spammers proactively.
What happens to the such reported UCC complains or reports?
These complains and reports are provided to the Telecom Service Providers for acting against the sender as per TCCCPR, 2018. A complaint ID will be shared after a complaint.