Organisation : FlixBus India Private Limited (Flix Bus)
Facility Name : Cancel Bus Ticket
Country : India
Website : https://www.flixbus.in/service/change-cancel-a-booking/cancellation-policy
How To Cancel FlixBus Bus Ticket?
Change of plans? No problem! With Flix, you can cancel your ticket up to 15 minutes before departure and get a full or partial refund in the form of a coupon.
Related / Similar Facility : FlixBus Ticket Booking Online
You can cancel the entire booking or just a part of your journey up until 15 minutes before departure and you will receive a full or partial refund in form of a coupon. Please click on Manage My Booking. You’ll receive a new booking confirmation by email after the cancellation.
The amount of your refund depends on when you made your booking and how far in advance you cancel. Please refer to the table below to see which policy applies to your journey.
| Old Policy (Bookings made till 19th April, 2026) |
New Policy (Bookings made 20th April, 2026 onwards) |
||
|---|---|---|---|
| Time before departure | Refund (% of ticket price) | Time before departure | Refund (% of ticket price) |
| Less than 2 days | 25% | Less than 1 day | 5% |
| Between 2 and 6 days | 50% | Between 1 and 2 days | 25% |
| Between 7 and 14 days | 75% | Between 2 and 4 days | 70% |
| 14 days or more | 100% | Between 4 and 14 days | 85% |
| 14 days or more | 100% | ||
FlixBus Cancellation and Rebooking
1. Rebooking is subject to prior cancellation of the journey. A cancellation may be made either prior to departure in accordance with paragraphs 6.2 to 6.5 or following non-use of the ticket as per paragraph 6.6. Drivers cannot change or cancel bookings for you.
2. A cancellation by the customer may only be carried out on FlixBus India websites or by partner agencies and ticket outlets of FlixBus India up to 15 minutes before the scheduled departure time. A return trip is considered one booking.
3. In the event of a cancellation, a so-called cancellation Coupon will be issued. This cancellation Coupon is valid for 12 months from the date of its issuance and entitles the passenger to make a new booking within this period up to the value of the Coupon. If the price of the new booking is more than the value of the Coupon, the difference will need to be paid. If the price is lower, the difference will remain on the cancellation Coupon and can be used for a different booking. These provisions may change in case of promotional offers that are valid for a limited time only. More detailed information can be found in the terms and conditions of the promotion.
4. A cancellation fee may be charged for each cancellation by the customer, applicable per cancelled journey and per passenger. The cancellation Coupon will be issued in the amount of the ticket price, minus the cost of cancellation. If the passenger’s name has changed and the fare has increased in the meantime, the difference must be paid. The phone number can be changed free of charge.
5. If a cancellation Coupon is used for a booking, the same terms and conditions for cancellations also apply to the new journey.
6. None of the aforementioned processing charges, cancellation fees or any transfer fees apply if the reimbursement is requested for reasons which are the responsibility of FlixBus India. The credit of the fare, minus any processing charge or any transfer fee, will only be paid exclusively to the account specified by the customer when placing the order, or to their credit card account if they paid by credit card.
7. Deviating cancellation policies in any Operator Terms & Condition do not apply.
FlixBus Customer Care
You can reach us via WhatsApp exclusively 24/7 at +911171279879.