Organisation : Directorate of Shipping Services (DSS), A&N Administration
Facility Name : STARS e-Ticketing Portal
Location : Andaman and Nicobar Islands
Website : https://dss.andamannicobar.gov.in/ShipETicketingWeb/Login.jsp
What is DSS STARS e-Ticketing Portal?
The STARS e-Ticketing Portal is the official online reservation platform operated by the Directorate of Shipping Services (DSS), Andaman and Nicobar Administration. It allows residents and tourists to book government-operated passenger ship and ferry tickets online instead of waiting in physical queues.
How To Book DSS STARS e-Ticket?
Citizen who wish to avail ticketing service has to register by providing his/her personal details along with correct mobile number. No user is allowed to register more than once with the same mobile number.
E-Ticket Booking Time :
E-Ticketing timing for reservation of Ship Tickets is 00:30 am to 23:30 pm IST [ Daily ].
Booking with Valid ID Proof :
All passengers are required to enter a valid ID proof while booking which should be produced at the time of embarkation failing which the passengers are liable for penalty set forth by the Directorate. Read our Terms and Conditions.
Cancellation :
All Tickets booked through STARS E-Ticketing portal should be cancelled through E-Ticketing Portal only, no cancellation facility will be provided at STARS Counters. For detailed Cancellation charges and Refund Policy, Read our Terms and Conditions.
Online Enquiry :
Voyage Schedule, Availability, Fare, PNR Status can be accessed through DSS Official Website under “Online Enquiry Service” link.
Refund Enquiry :
Refunds for booking failures or PNR cancellations are processed within 5–7 business days and credited to the original payment method. Processing times may vary by bank. For more details, visit DSS Refund Enquiry.
For payments made via UPI, refunds are credited directly to the linked bank account and may not appear in your UPI app’s transaction history (GPay/ PhonePe/ Paytm, etc.). Please verify the credit via your official bank statement.
Boarding Process :
** A Passenger is required to enter valid ID Proof details while booking ticket through the E-ticketing Portal. He/She shall have to carry and show same identity card in original during Embarkation. In case of any discrepancy found, 10x times the Ticket Main Fare will be charged.
** Passengers must report 2 hrs prior to the scheduled sailing. Embarkation gates will close 30 mins prior in Mainland, Inter-Island & Foreshore Sectors.
** Passengers holding concession tickets are required to produce valid concession ID issued by Central / State Government at the time of embarkation.
** General Passengers visiting Nicobar Group of Islands must possess Tribal Pass issued by A&N Administration. Foreign Nationals are not permitted to travel beyond Hut Bay (Little Andaman).
** Passenger must comply with the Port Health/customs and other such statutory regulations before the embarkation. Passenger should adhere to the safety measures covered under ISM code of board.
** The ticket less passengers and passengers travelling in higher class on board shall be dealt with in accordance with Government Of India’s Law and Policy decided by the A&N Administration from time to time.
DSS Help Desk Support
In case of any concerns or grievance, contact:
DSS Information Centre:
Phoenix Bay Jetty, Sri Vijaya Puram 744101
Email : helpdesk[dash]dss[at]and[dot]nic[dot]in
Toll Free: 1800-345-2714
Telephone: (03192) 245555
Working Hours:
Everyday, 08:30 am to 05:00 pm IST
DSS Reception Desk:
Admin Building, Phoenix Bay Jetty
Email : helpdesk[dash]dss[at]and[dot]nic[dot]in
Telephone: (03192) 235111
Working Hours: Mon-Fri, 08:30 am to 04:30 pm IST
Technical Support :
For any query or suggestions regarding this website, please contact the Assistant Manager [IT] at following :
Assistant Manager [IT], Directorate of Shipping Services
1st Floor, Admin Building, Phoenix Bay Jetty, Sri Vijaya Puram 744101
Email : sameer[dot]and[at]nic[dot]in
Telephone: (03192) 238017
Timing : 09:00 am to 04:30 pm IST (Working Days)