Organization : APNA CSC(Common Services Center),Department Of Information Technology,India
Facility : VLE IRCTC Registration
Home Page : https://register.csc.gov.in/
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APNA CSC VLE IRCTC Registration
** Registration as an agent is issued for booking of E- Tickets only
** Rs.1000/- will be taken as refundable security deposit for registration of service.
** All rights to enable VLEs for IRCTC service remains with CSC SPV.
Related / Similar Service :
CSC Join Digitize India Platform
** IRCTC service will be enabled for VLEs after proper verification, security deposit for unsuccessful VLEs will be duly returned
** Agents are required to give the correct address, Mobile No, Mail id & PAN No. in the registration form.
** Change of address should be intimated immediately along with the original certificate issued, in order to issue a fresh certificate.
** All rules & regulations are to be read properly & followed strictly. Ignorance of the same cannot be considered as a valid reason. The agents must be fully aware of the extant rules.
** Once received agent code from IRCTC on the behalf of CSC e-Governance Service India Ltd, my earlier agent code automatically gets deactivated.
** Agents should verify the ids provided to them and also the authorization certificate issued. If by mistake, id of another agent is issued to them they should immediately inform CSC SPV.
** Agents should keep a sign board outside their agency in which IRCTC’s logo can be displayed. Sign Board should include : display of rules & regulations, IRCTC service charges, agent services charges, payment gateway charges etc.
** Certificate of Authorization issued by IRCTC should be prominently displayed at the agency.
** Agents should practice good business ethics.
Booking/ Cancellation of Tickets
** Tickets should be booked only when the customer approaches.
** The agent must ensure that the transaction (Booking or cancellation) is done with the complete knowledge and acceptance of the customer.
** It is mandatory for all agents to take the written requests and a copy of the ID proof from the customers for both booking & cancellation of the tickets. These requests are to be preserved for a period of six months.
** Mobile number of the customer or one of the passenger(s) while booking the ticket is mandatory.
All fraudulent activities like Overcharging, booking tickets thru personal user id’s, creating multiple user id’s will be dealt strictly.
The minimum punishment will be deactivation and also further legal action will be initiated against the agent (Punitive action will be initiated as mentioned in the Annexure ‘A’).
As per clause 4.5 (Internet café) agreement(s) the sub-agent will be liable for all civil and criminal liabilities if at any stage the sub-agent(RSP) indulges in any fraudulent activity like (but not restricted to) collection of excess charges, alteration of fares on the tickets, issue of duplicate ticket etc, IRCTC shall be free to take any action under civil and criminal law.