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redBus Ticket Cancellation & Refund

Organisation : redBus
Service Name: Ticket Cancellation & Refund

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You can now ask your question regarding this facility. Please go to the bottom of this page.

Easy Cancel/Refund :

Ticket cancellation & refund :

Follow our simple and hassle-free 2 step process to cancel your ticket. Once your ticket is cancelled, stay constantly informed on the status of your refund. Get going with it right away!

Related :

redBus Online Bus Tickets Booking :

How does it work?
Select passengers :
Would you like to cancel the entire ticket? Or do you wish to cancel the ticket for only one of the passengers? Have no worry. Select only the passengers for whom you wish to cancel the ticket.

Confirm refund amount
Review your refund amount and click on cancel to confirm. If you paid by cash or used a cash coupon towards payment, you can choose NEFT or get an equivalent cash coupon issued immediately to your email.

Track refund
Track your refund status. Once your refund is cleared from redBus, refund status will be updated to In Progress. After bank completes the transfer to your account, the status of the refund will be set to Completed.

Cancellation-related :
Can I cancel my ticket online?

Most of the tickets can be cancelled online. However, there are some tickets that can only be cancelled through our call center.

The following is the usual cancellation fee:
Time Frame
Cancellation Fee
Upto 1 week before the travel
No charge (fully refundable)
Less than 1 week and upto 3 days before the travel
5% of the total ticket fare
Less than 3 days and upto 24 hrs before the travel
10% of the total ticket fare
*Less than 24 hrs before departure
No refund

However please note that the cancellation fee and cancellation period may differ for specific bus services. Please contact any of our executives for cancellation details on any specific service.

How can I cancel my bus ticket online?

You need to click on the cancellation link provided on our home page. Enter your ticket number and the e-mail ID that was provided at the time of booking and click on cancel ticket.

Refund-related :
I missed the bus. Do I get a refund?

redBus provides a 100% refund if the bus is missed due to either redBus or its’ partner company’s fault. However, if the bus is missed due to any other reason not directly related to redBus no refund is provided.

How can I get a refund in case I cancel my ticket?

The refund is provided as per with our cancellation policy. This refund will be provided in the form of a cash coupon.

The cash coupon is a code that can be used against any future bookings with us (within 6 months of cancellation date).

What is a cash coupon?

The cash coupon is a 12 digit alpha-numeric code that can be used as money while purchasing a ticket through redbus.

Can I use more than one cash coupon during a single transaction?
Yes. You can use more than one cash coupon during a single transaction on redBus. You can enter as many as 3 coupons per transaction. However each coupon can be used only once. Every time you enter a new cash coupon number, you submit the number using ‘calculate’. The balance after the transaction will be associated with the new cash coupon.

I don’t want the cash coupon – I want my money back. What do I do?
The cash coupon policy was introduced for convenience to the user so that they don’t have to go through the payment procedure all over again. However, if you wish to encash the cash coupon, you can do so by sending us a mail . We will require your cash coupon number, and the bank / card details you used while making a payment the time you transacted. The money will reflect in your card / account within 10 business days.

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Add a Comment
  1. How many days will it take to get my money refund? I had cancelled ticket past one week ago but money did not credited still.

  2. I cancelled two tickets 20 days before. Still I did not received my refund amount.

    1. You can track your refund using ticket number and email id.

  3. Veenapriyadarshini

    I cancelled the ticket one week before, yet not received my amount.

  4. Ticket number : TK2P64956948
    Prn number : 60120105
    I want to cancel my ticket. Here web page is not available.

  5. I had cancelled my ticket 5 days ago but money did not credited.

  6. I wanted to cancel my ticket but web page is not finding and I tried calling customer care Bangalore but lines are busy.

  7. Ticket number : TJD555422353
    This bus was cancelled by Sansui travels on 11th December. They told red bus refund will be done within 48 hours but till we have not got any refund why? My ref number is 307949.

  8. Today I booked ticket from Chidambaram to Coimbatore. But today there is no service. Can you book it for tomorrow night?

  9. My PNR NO is 75195128.
    My bus was cancelled due to problem on 4th Nov.
    Tushar travel departure time : 5.10 PM from Paratwada to Pune
    Please refund my payment earlier.

  10. Pnr No : 77233349-1379572
    My bus was cancelled due to bus problem in 24th Nov.
    Deep travel departure time : 8.30 PM from Vadodara to Jamnagar
    Please refund my payment earlier.

  11. Ticket no : TJCP44474577
    Booking date : 25/11/16
    I used the offer code CBNOV for booking my 2 tickets from Pune to Jalgaon for the date of journey 30/11/16. So can I get the offer price back to my wallet and when?

  12. Ticket No: TJCC28779743
    PNR No:50988798
    This bus was cancelled by Royal comfort Express LLP & putting me in lot of inconvenience.
    I told to Royal comfort Express LLP that I didn’t get any information for cancellation trip by Red bus and wrote to support team dated 16-11-16 for refund.
    Reference Number: 187307.
    Till date I did not get refund. Why?

  13. Hosur -> Chennai Tuesday, November 15, 2016
    Ticket no: TJC985985668
    This bus was cancelled by Seabird Travels in the last minute putting me in lot of inconvenience.
    I was told by Seabird travels that intimation is made to RED BUS to refund me which should have done with in 48 hours according to them.
    I did not got refund.

  14. My bus was cancelled on 5th Nov 2016, but there is no update of my refund status.

  15. I have cancelled my red bus ticket 2weeks ago. But still my amount has not been credited. Whom should I contact?

  16. In how many days I will get my money refund?

  17. I had cancelled ticket past two weeks ago but money did not credited still.

  18. I have canceled my ticket wrongly date but immediately I cancel the ticket. Why you charge Rs. 100/-?
    ChargeTime Frame
    Cancellation Fee
    Upto 1 week before the travel
    No charge (fully refundable)

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