passportindia.gov.in Passport Seva : Ministry of External Affairs

Organization : Ministry of External Affairs
Facility : Passport Seva

Home Page : http://www.passportindia.gov.in/AppOnlineProject/welcomeLink
Get More Details :http://www.passportindia.gov.in/AppOnlineProject/online/knowPassportSeva

Passport Seva :

“To deliver passport services to citizens in a timely, transparent, more accessible, reliable manner and in a comfortable environment through streamlined processes and committed, trained and motivated workforce”

Related : Passport India Aadhaar Integration With Passport Seva : www.statusin.in/9039.html

The Ministry of External Affairs (MEA) is responsible for issuance of Passports to Indian Citizens through a network of 37 Passport offices across the Country and 180 Indian Embassies and Consulates abroad.

Anywhere Anytime Access :
Citizens can submit their passport applications and seek an appointment on payment of passport fees online through the PSP portal at their convenience. The portal provides comprehensive and latest information on all passport related services. Citizens visit the nearest PSK with prior appointment date/time, thus avoiding long queues and inconvenience.

Increased Network :
As extended arms of 37 Passport Offices, 77 Passport Seva Kendras (PSKs) have been made operational across the country and 16 Passport Seva Laghu Kendras(PSLKs) are being established as part of Passport Seva.

Improved Amenities :
The PSK provides a world class ambience. Amenities in every PSK include helpful guides, information kiosks, photocopying, food and beverage facilities, public phone booth, baby care, newspapers and journals and television in a comfortable air-conditioned waiting lounge. The Electronic Queue Management System ensures the ‘first-in-first-out’ principle in application processing.

State of the Art Technology Infrastructure :
Passport Seva is supported by state-of-the-art technology infrastructure which enables end-to-end passport services to be delivered with enhanced security comparable to the best in the world. The photograph and biometrics of the applicants are captured when they visit the PSK. Their applications and supporting documents are digitized and stored in the system for further processing.

Integration with Police and India Post :
The PSP network connects with the State Police across all the states and union territories. The applicant’s data is sent electronically for police verification. PSP also provides an interface to India Post for tracking delivery of passport to citizens.

Call Centre & Helpdesk : 1800-258-1800
A multi-lingual National call centre operating in 17 Indian languages enables citizens to obtain passport service related information and receive updates about their passport applications, round the clock, seven days a week. An e-mail based helpdesk besides a mobile based application ‘mPassport Seva’ provides information on passport services.