scr.indianrailways.gov.in SMS based Passenger Complaint & Suggestion System : South Central Railway

Organization : South Central Railway
Facility : SMS based Passenger Complaint and Suggestion System

Home Page : http://www.scr.indianrailways.gov.in/index.jsp?lang=0
SMS based PCASS : http://203.153.33.93:8080/sms/

SMS based Passenger Complaint :

** To get complaints/suggestions from customers through SMS for aligning railway resources and priorities to customers’ aspirations and expectations

Related : South Central Railway Train Arrival Departure Live Status : www.statusin.in/1599.html

** To reduce the gap between the customers’ expectations and railway’s performance
** o help railways prioritize focus areas
** To foster greater participation of customers in railway services

Salient Features :
** Complaint/suggestion can be registered at 8121281212 by sending an SMS
** In response, an automated acknowledgement with a unique ID will be sent as an SMS
** With the unique ID, passenger can know the status of the complaint by sending SMS :-
“STATUS < SPACE > < REFERENCE ID>”
to 8121281212
or by logging on our website- scr.indianrailways.gov.in/
** Final reply will be sent through an SMS and will also be available on our website- scr.indianrailways.gov.in/

About South Central Railway :
In its great task of mass movement of people and material South Central Railway employs a workforce of 1.01 lakhs qualified, trained personnel. Be it providing service to the customer with efficiency and humility, or earning profits for the organisation, the fraternity of South Central Railway has proved to be a model workforce. Systematic organisation and able leadership are just the right ingredients that have gone into building a progressive public service organisation like South Central Railway.

Registration Process :
Vendors Registered With Sister Railways And Railway Production Units, Clw, Dlw, Rdso, Core And Dgs&D/Govt. Organisations :
1 Firms who are pre-inspected and considered fit for inclusion in approved list of one Railway, Production Unit, CLW, DLW, ICF, CORE, RDSO and DGS&D/Govt. organizations shall be considered for inclusion in the approved list of S.C Railway as well.

While granting registration on S.C Railway on the basis of registration granted by Sister Railways, following are observed :
a) Such registration with sister railway/ Production Unit, CLW, DLW, ICF, CORE, RDSO and DGS&D/Govt. organization is current and valid.

b) Validity of registration of S.C Railway will not be beyond the date of validity of registration for sister railway/Production Unit.
c) Authenticity of registration of the firm would be verified with the sister railway/ Production Unit, CLW, DLW, ICF, CORE, RDSO and DGS&D/Govt. organization.

d) The monetary limit of registration on S.C Railway shall also be the same as that allowed by the sister railway/ Production Unit, CLW, DLW, ICF, CORE, RDSO and DGS&D/Govt. organization.

2 (a) Govt. organization shall be granted automatic registration subject to condition fulfilling normal requirements.
b) The monetary limit of Govt. organization shall be fixed based on the Bankers report and Profit & Loss account and Balance sheet of the last 3 years.