nivaran.railnet.gov.in NIVARAN Lodge Grievance
Organisation : NIVARAN Portal
Facility : Lodge Grievance
Lodge your grievance here : http://nivaran.railnet.gov.in/nivaran/NivaranHomeIndex.seam
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What is NIVARAN?
The Platform for Resolution of Service Related Grievances of Serving & Former Railway Employees (NIVARAN)
Related / Similar Service :
IRCTC Counter Ticket Cancellation Procedure
It is an additional on line facility for registering grievances relating to service matters. Its progress shall be monitored by highest authority right upto Railway Board and Hon’ble Minister for Railways.
How to Lodge Grievance on NIVARAN Portal?
A person who wants to lodge a grievance on NIVARAN Portal shall have to register as a User and obtain Login/User ID and Password.
Existing registered users can sign in with user name, if not a registered user, then create Account by clicking ‘Create Account’ Link.
Fill all the required details to create an account
Step 1 : Select Your Employee Type [Serving Employee]
Login Details :
Step 2 : Enter Your User Name & check user name availability [Arun Raj]
Step 3 : Enter Your Password [……..]
Step 4 : Confirm Your Password[……..]
Step 5 : Select Your Security question
Step 6 : Enter Your Security answer
Organization Details :
Step 1 : Select Your Organization Type[Railway Board]
Step 2 : Select Your Directorate[Health]
Applicant Details :
Step 3 : Enter your First Name [Arun]
Step 4 : Enter your Middle Name[Raj]
Step 5 : Enter your Last Name[kumar]
Step 6 : Select Gender[Female/Male]
Step 7 : Enter your India Mobile Number [9876543210]
Step 8 : Enter your Designation [Business Man]
Step 9 : Enter your PF Number [2587963]
Step 10 : Enter your Email Address [abcde@gmail.com]
Address Details :
Residential Address :
Step 1 : Enter your Address [No 40 Anna Nagar]
Step 2 : Enter Your City [Chennai]
Step 3 : Select Your State [Tamil Nadu]
Step 4 : Select Your Country [India]
Step 5 : Enter Your Pin Code [600040]
Office Address :
Step 6 : Enter Your Office Address [Block No 3 T.Nagar]
Step 7 : Enter Your City [Chennai]
Step 8 : Select Your State [Tamilnadu]
Step 9 : Select Your Country [India]
Step 10 : Enter Your Pin Code [600041]
Step 11 : Enter Your Aadhar Number [123412341234]
Step 12 : Accept the Terms & Conditions
Step 13 :Click on submit button.
Conformation message will be displayed on screen click on “Click Here” option.
Login Details :
Step 1 : Enter User Name
Step 2 : Enter Password
Step 3 : Click Submit Button
After obtaining the Log/User ID the person can register the grievance as per prescribed format.
On successful completion the system would generate a unique registration number. The unique registration number should be retained for accessing the system in future
Click on lodge grievance option in left panel, your compliant form will be opened, enter the Grievance description, enter details of Past reference,Name of office under which you are/were working then click on submit button.
FAQ On NIVARAN Portal Grievance
Frequently Asked Questions (FAQs) On NIVARAN Portal Grievance
Can I lodge a grievance without possessing a mobile phone and email account?
1. While it is desirable that the person lodging a grievance possesses a mobile phone and email account for faster and more reliable communication, you can lodge your grievance even without them
Can I know the status of my grievance.
1. The person can track the status of grievance by using the Unique Registration number.
2. The person can intervene to make observation/reminder besides seeing the action taken on the grievance by different authorities.
What is the nature of grievance which can be lodged
1. Nivaran provides for lodging complaints arising out of service related issues which have been broadly classified under 6 categories. Under one of these categories further subcategories of grievance can be selected for quick transmission to the concerned authority.
2. If none of the categories appears to be suitable, the person can select ‘other’ category and lodge the complaint.
Timeline for disposal
1. The management has laid down a time limit of 60 days from day of registration for disposal of grievances unless on account of exceptional reasons.
How will I know the disposal of my case?
1. When the case is disposed off, a message would be sent on the registered email id and/or registered mobile number. The complainant can see the status by logging in the system.
Who will examine my grievance?
1. The grievance would be forwarded to the authority concerned with the subject matter as described in the complaint.
Can I appeal against the disposal.
1. If a grievant is not satisfied with the disposal, he/she can lodge an appeal with the help of original Registration number.
2. The grievance can be entered by clicking on ‘Appeal’ button which would be examined by a higher authority.
3. Time limit for disposal of appeal is 45 days.
About Us :
NIVARAN is an initiative of Hon’ble Minister for Railways to bring the benefits of technology directly to aid of railway employees by creating an online system for resolving their work related grievances.
The appellation of being the single biggest civilian employer in the country comes with the huge responsibility for Indian Railways; the responsibility of looking after different needs of almost ten million serving and former railway employees and their family members, spread in every possible part of the vast country.
Some Important Information From Comments
Error / Problem:
1. I tried to register my grievance but, in vain it is stating that time out (or) some error in server. Please clarify, how I can proceed. I have sent my grievance through SMS. So far, I haven’t received any reply so far. Please guide me to proceed further.
2. Can I check the status of the grievances filed by me from a country outside India, specifically USA? The reason, I am asking this is somehow I am not able to login to the website. Also I would really appreciate if you can reply with non-generic sentences which I can often find in FAQs.
3. I am serving employee in SCRLY. I have lodged my grievance, Reference number is NIV/2016/001835. Further, I am unable track the status of my grievance, with registered user name and password and not received any reply from NIVARAN. What steps I have to take to know my status of the above grievance please.
Features of NIVARAN Portal
NIVARAN portal is an online platform launched by the Government of India to provide a grievance redressal mechanism for public grievances related to various central government organizations. The following are some features of the NIVARAN portal:
Easy Registration:
Users can register their grievances on the NIVARAN portal by providing basic details such as name, contact details, and grievance description.
Tracking of Grievances:
Once registered, users can track the status of their grievances on the portal using a unique reference number.
Centralized Platform:
The NIVARAN portal is a centralized platform that allows users to lodge their grievances related to different central government organizations.
Escalation Matrix:
The portal has an escalation matrix in place, which ensures that grievances are resolved within a specified time frame. If a grievance is not resolved within the given time frame, it is automatically escalated to higher authorities for faster resolution.
Additional Simplified Procedure
Here are the steps on how to submit a complaint at the NIVARAN portal:
1) Go to the NIVARAN portal website: https://pgportal.gov.in/
2) Click on the “Submit Complaint” tab.
3) You will see a form.
4) Fill in the form with the following information:
** Your name
** Your contact details
** The subject of your complaint
** The details of your complaint
** The category of your complaint
** The location of your complaint
5) Click on the “Submit” button.
6) You will receive a confirmation message.
The following documents are required to submit a complaint at the NIVARAN portal:
1) Proof of identity: This is a document that confirms your identity. You can use your Aadhaar card, PAN card, Voter ID card, etc.
2) Proof of address: This is a document that confirms your address. You can use your Aadhaar card, Voter ID card, Driving License, etc.
3) Proof of complaint: This is a document that proves that you have a complaint. You can use a copy of your electricity bill, water bill, phone bill, etc.
NIVARAN SITE NOT OPENING PLEASE DO EARLY
nivaran is not working and don`t open also so please improve
filled up form for departmental exam for the post of S&WI on time but not called for exam on date 24/04/2022 in S E Railway. This portal not responding . I want to appear the said examination . Please save my future.
Sir, Nivaran is unable to open, that app is waste.
Nivaran web portal not opening the web application to register complaint. Please let me know any new web is replaced.
NIVARAN PORTAL IS NOT WORKING/OPEN.
My IRRT Application Long pending from BZA to ASANSOL, I have completed 16 yrs service . My problem is not solved till now.
my problem is not solved till now for IRRT.
My problam is not solved till now for IRRT from SCR Vijayawada to Asansol ER I have completed 16 years of service please take action Sir.
NIV/2021/043491
Having bonafide eligibility and filling up form timely for the post of S&WI (departmental) I am deprived of by my administration. Form filled up on date -10/01/2022, last date- 28/01/2022, Notice No- SER/P-HQ/EP/Selection/s&wi/Cadre.on date 28/03/2022 notice published . I did not find my name . And came to know that my dealing clerk not submitted . Taking an explanation from my clerk signed by my controlling officer I complained before APO/GRC, SR DPO/CKP, BY MAIL TO GM/GRC,AGM/GRC,SR DPO/CKP,DRM/CKP but no result found. I want to appear the same examination. Because that is my wealth I have earned in my service period. You may not punish anyone but you should not deprive of any right and disciplined class IV EMPLOYEE.
I am waiting to lodge a serious grievance which relates to the future of a class IV employee and due to the carelessness of administration it is related to life and death of that employee. Having bona fide eligibility I had applied for departmental examination for the post of S&WI on date – 10/01/2022 vide notice no -SER/P-HQ/EP/Selection/S&WI Ccadre. The last date was 28/01/2022. But when name list published on date 28/03/2022 I did not find my name on the list. I came to know that this is the negligence of my administration who has not submitted my form at related office.Taking an explanation letter signed from my controlling officer I complained before APO/HQ/GRC, SR DPO/CKP and by mail to AGM/GRC, GM/GRC ,DRM/CKP SR DPO/CKP but no result found . I couldnot appeared the examination on date 24/04/2022. all related document are near me but I am hopeless thinking the future. I want justice .I want to appear the same examination. you may punish them that doesnot matter but you should not deprive of, a right and discipline class 4 employee.
RESPECTED SIR/MADAM,
nivaran site for railways employees and pensioners is not opened .Is this site converted to an other site .Please instructs us accordingly
THANKING YOU
I have forgotten my nivaran ID,how can recover it
Pl.tell me how make password of regi.
I am a retired Mail Guard of Secunderabad, Hyderabad Division. Non implementing the RBE13/2018 of 24/1/2018 letter by Sr.DPO/HYD Division. My PPO number is 20047090600204, dated 13/7/2018. My 7th CPC Basic pay shown as 56900 as non running staff but pension shown as 40517 as per 2.47 formula. Request to issue instructions to implement the said order.
I am working in Hubli Depot, Hubli Division, South Western Railway. I was under sick list from 25-07-2017 to 17-02-2018 & without pay from 10-01-2018. I submitted SBF application on 16-02-2018. When will I get the SBF payment & What is my seniority on the date of submission of SBF application?
I am working as Ch.O.S. under Sr.DEE(OP)/KGP. In 6th P.C, the annual increment of 3% was introduced from 1st July 2006 but I had not yet granted 3% increment in the year 2006 from 1st July 06. It is a cumulative effect on my future increment. Till date I have not granted the first 3% increment. I have lodged the grievance through Nivaran several times to Sr. DPO/KGP/Bill section, but reply is neither satisfactory nor up to the correct point. So What shall I do?
Nivaran portal is failed to resolve my complaint number niv/2017/009236, niv/009890, niv/2017/001254 of 2017. I am deprived.
I am working as SS at Kanpur Central station. I have lost one increment during MACP to GP 4600 which I got in January 2011, due in February 2010. Since then I have done many correspondences and met dealing Clerk, Welfare Inspector, DPO and SR DPO Allahabad but in vain, please help me.
I am working as a PWAY Engineer. I want to apply for transfer.
Sir I am pH candidate I am working at DSL shed bgkt my wife ke problem in rt foot doctor says that treatment puri life ke chalega she does not work his foot my father and mother old and sickness I am also heart and thiriod patient but sr DME DSL does not accpect my transfer application sir please help me to considered my transfer at my native place bandikui I am always faithfully to you
I, working as DMS at Dy.CMM/LW/PER S.Rly was acquitted by supreme court in 2015 wad reinstated back to service only in 20-10-2016 after 18 months. The period of dismissal from 8-6-2005 to 20-10-2016 as per 1985 railway board letter has to be treated as duty. But in spite of my several representations since 20.02.2017 no reply has been received till date. Kindly please intervene and help me as I am retiring from service on superannuation on 31-10-2017.
I need to know whether the appeals made with DRM are need to upload for reference and convenience.
It is not good because I have already submitted all my details in this portal four months ago. But there is no reply till now. So how can I say it is good?
My problem is not solved yet. My register number is NIV/2017/7247.
DRM New Delhi has recently introduced to receive the Pass applications for complimentary passes up to 12.30 hrs and delivery of passes from 3.30 to 4.30, as such an elderly person has to waste full one day to get a pass. It is only to facilitate the employees of Pass Section. It can be possible for the working employees. Further they do not guarantee issue of the pass same. Consider the far off places in Delhi and NCR, it becomes impossible for an elderly person to travel on a long route. Permission may be granted to get the passes by post or continue the existing practice.
I am working in KGP division at RUPSA as supervisor of signal. My service is more than 5 years. I have not got HRA till date. Also I have applied but faces many difficulties.
Sub:-Irregular deduct the Amt Rs.20636/ from Settlement dues by F.A. & C.A.O.W.C.(without Control)Railway Jabalpur
Hon’ble Sir,
In connection to the above, it is requested to you that I, the under mentioned named have been retired from Services in March,2012 as Sr.T.I.A West Central Railway Jabalpur, but the Amount Rs.20,636/-(Rupees twenty thousand six hundred thirty six only) has illegally and irregularly been deducted without pre intimation from settlement dues in partiality by the F.A.& C.A.O W.C (Without Control) Railway Jabalpur and requested to refund the same from time to time-
That the unused passes had already been surrendered with Sr. A FA (T) and no recovery has been made from others till date and not surrendered the pass also.
Therefore you are requested kindly to look into the matter and take appropriate action to refund early the same Amt Rs.20636/- at yours please.
Thanking you.
Yours Lordship.
( R.K.Singh)
Ex. Sr.TIA. W.C Railway,Jabalpur
My service record misplaced at S.E.Railway/Garden Reach but still it is not reconstructed as order issued by SPO-1 (PT)/GRC on 21.04.16. So basic fixation is not done by kur/ECO.ELY.
Still it is not reconstructed and not sent to ECO railway / kur road division.
Sub :–Less pension
I am Ajoy kumar sinha. V/Retired (31. 07. 2007), SSE/ Tele/ DNR/ ECR /Patna / Bihar
P.S.B No – 15944 . P P O – No 02041594408.
8108048534
” State Bank of India”. (Pension account) Saving Account No :– 030180248146
According to Sr DPO/ECR /DNR letter No :– Stb/S&T/RTI/AKS/SSE/Tele/14/DNR dated 29/09/15
Basic pension in Dec 2015 = Rs 11660.00
Commutation = Rs 2613.00
Pension after commutation = Rs 9050.00
Net pension in Dec 2015 will be = 9050 + 119 % of 11660 = Rs 22922.00
On Jan 2016 my basic pension in 7th pc will be = 2.57 x 11660 = Rs 29966.00
After commutation = 29966 – 2613 = Rs 27353.00
Net pension in June 2017 will be = 27353 + 4 % of 29966 = Rs 28551.00
But in June 2017, I am getting pension Rs 25813.00, a loss of Rs 2738 (Rs 28551.00 – Rs 25813.00 = Rs 2738)
Why it is so?
Hence I request you to please look into the matter and solve my problem.
I Manoj Bharti am working as senior Alp at Bathinda. On dated 03.05.2017 a promoted list gets announced but my name was missed by Personal branch UMB. According to this I have done the procedure but result is ZERO. So please help me to forget mental, physical and economical tension to protect the safe working for Indian railway.
I would request you to take necessary action. My promotional pay benefits are in due. When will I get it?
The rules are not applied for departmental promotions to Group-B Posts through 70 percentage Selection by all the Zonal Railways, Production Units since last 27-years. Please take necessary action.
How can I find my Id number? Please let me know.
I have lodged a grievance. I have got a message from Nivaran. Nivaran number is NIV/2017/005356. When I tried to check the status of my grievance I get a message saying that “Grievance not registered”. Please help me with the status of my grievance.
I have a ticket in which there was written RLWL. Will it be confirmed? Why they have not given me GNWL?
My seniority and pay protection was not done for the last 07 years. How can I do it now?
I am posted at HISE station, in Bangalore division in Karnataka state. I want LPC and my TA letter. No proper response form clerk. Please help me.
My mutual transfer letter but I am not being relieved by SSE PW. My PF number is 130698. Please take necessary action.
The bonus that I have got for the last 2 years is very less. I have got only 8975 Rupees. Please provide the full bonus.
I have lodged my grievance. My registration number is NIV/2016/002720 dated 31st October 2016 regarding non payment of my PF amount after my retirement on 30/4/2015. Till now no action has been taken. Kindly forward this to higher authority.
I want my service book. Kindly send my service book.
I have not received any reply from you till now. Please go through my problem and guide me.
I Didn’t receive any reply for my grievance. Kindly reply.
My Pf number is IF 130290. My mutual transfer letter comes before 5 months but not received to me by SSE PW UMRI divi HYB.
Information as provided in the Official Website :
I tried to register my grievance but in vain it is stating that time out or some error in server. Please clarify how I can proceed. I have sent my grievance through SMS on 22-3-17. So far I haven’t received any reply so far. Please guide me to proceed further.
Can I check the status of the grievances filed by me from a country outside India, specifically USA? The reason I am asking this is somehow I am not able to login to the website. Also I would really appreciate if you can reply with non-generic sentences which I can often find in FAQs.
How can railway authority post the reply for a grievances online in nivaran?
Information as provided in the Official Website :
PLEASE TELL ME STATUS OF NIV/2017/005310.
Login with user name and password to check the status.
I have been submitted my grievance many times in online grievance portal system of N.F Railway as well as sent written grievance application. But till I have not received any reply.
How can I lodge my complaint in Nivaran portal? What is the procedure? Please explain.
What is the zonal rules for transferring from meter gauge to broad gauge?
How can I check the status of my grievance?
My husband worked as a Foreman A at Diesel loco shed Kazipet. Due to ill health he applied medical leave from 1-4-1981. After prolonged treatment he passed away on 23-7-2000. So far settlement has not been provided. I am eligible for all benefits. I have approached the authorities for settlement of dues. Till now no action has been taken. Please guide me properly.
I am lpp,working in DLI division.
I have lodged a complaint regarding service matter. When will my case be completed?
How can I login to NIVARAN Portal?
I have transferred from one zonal to another zone. My mutual partner is one year senior to me we are mutually in same post and grade. Please guide me to what needs to be done.
I am working till 2013 under Engineering Department in YNK section Bangalore Division. I dont have any promotion any LDCE Kota other department are also gives lot of chance but Engineering department not given why?
I have applied for one way transfer from Mysore division of Southern-way railway to Palakkad divsion of southern-railway in 2006 No Objection Certificate has been issued by Palakkad division in 2016 but till now I have not been releived form Mysore division of Southern-way railway. So kindly help me.
I have lodged mine grievances related with services vide Serial Number 884,885,886 dated 24-08-2016 but up til 21-02-2016. I can’t be able to get any whereabouts of mine grievances even after passing of Six months. Kindly let me know the status of mine Grievances.
I have logged a complaint and it has been disposed off without taking action
How do I nivaran of RTI Act 2005 Charge Sheet & Punishment? & How can I Grievance in NIVARAN PORTAL without obtain Login/User ID and Password?
1. A person who wants to lodge a grievance shall have to register as a User and obtain Login/User ID and Password.
2. After obtaining the Log/User ID the person can register the grievance as per prescribed format.
3. What is password & How can I register the grievance as per prescribed format.
I have lodged my grievance related to Bonus payment 2015-16 and difference of pay arrears after 7th pay commission implementation. I retired on 30th April 2016. My complaint no on nivaran website is NIV/2017/003725. I am not able to get any reply about action taken for my complaint. When I click on action taken it always shows error. So what can I do? Is this a fake site or are the employees being fooled? An early reply will be praised by me.
Same issue for me also, but after updating the personal details at it worked fine.
I have lodged my grievance at nivaran portal vide registration number NIV/2016/002720 dated 31st October 2016 but not redressed as yet. Let me inform how much time it is required to redress.
I am Sr. Clerk, working under Principal Chief Engineer – Churchgate. I am working as Sr. Clerk from 1999, till date I have got MACP PB-4200 in the year 2009. There are more than 10 employees retired. But till date I am not regularized and not getting designation Office Superintendent.
Please give me any response about my own request transfer.
I am PP at HOL station In BCT Div WR. I transferred from MDPT station ADI DIV WR in April 2016. But till I did not get Diwali bonus. What will I do?
I am pensioner and retired on 30/8/2016. My ppo no is 20167013409152 dated 30/8/16 gateman office SE/p way/talegoan ncpno 01646898. Still pension is not received for hardships. Please do needful.
I am working in mechanical c&w Erode Salem division SR Rly. I applied my inter railway mutual transfer dated 09-12-2015 in Salem division but not processing.
PF no : 61407525
I am serving employee in SCRLY. I have lodged my grievance on 21.09.2016, Reference number is NIV/2016/001835. Further I am unable track the status of my grievance, with registered user name and password and not received any reply from NIVARAN. What steps I have to take to know my status of the above grievance please.
I am working in srdfm office southern railway Trivandrum. The functioning facilities is very poor. ipas net connectivity is very poor. We want to improve the situation. Can I make a complaint in this regard? Lot of improvements need to be done.
I am a family pension applicant from metro rail Kolkat. May I approach the Nivaran for redress all of my grievances?
I am a family (ex railway employee’s) pension ( unmarried daughter) applicant. My application has still not been accepted despite submitting all documents. Can I lodge a complaint under nivaran?
How can I register in grievances portal?
SSE/SW/P.WAY/TRL
P.F.No. 04720647
I want to know about my leave particulars LAP & LHAP, since past 10 years. It will not be published and also not shown in salary bill.
I joined Rly in CC 28.10.15 but I am not getting 1 increment of July 2015. Why?
PF no : 61206763
I am working as a Station master at SVF Station on Chennai Division, SOUTHERN RAILWAY. I want my leave particulars up to date. My staff number is MT|||1867 and P.F number is 12MAS623.
I am not getting my MACP benefits wef 01 AUGUST 2008 as per R.B.guidelines in ref to regular service of Railway.
Chief Pharmacist,RSK,Sithouli/Gwalior.
If a candidate joins railway on 31/01/2015 then will he get I increment on 1st July 2015 or not?
If not why?
I am a family pensioner.
ppo No : wr/11202/235539
My husband was retired on 30/04/2001 and expired on 10/06/2007. Till, I did not get my revised ppo of 2006. I had applied for this many times before,but they did not reply me.
Western railway Ahmedabad.
I am working scp under SMR/YD/JTJ. I have taken leave from 01/07/16 to 15/07/16. My annually increment of July 2016 nonpayment. Kindly I request you to include my increment next month pay.
I did not found any resolution to be passed 50 days. My nivaran portal grievance reference no is NIV/2016/000382.
Sub- Inter Railway Own Request Transfer of Track Maintainer of Ner to Ecr as accepting bottom seniority . Noc cleared by hajipur Dt. 29.02.2016 and send to Gorakhpur. But Gorakhpur not spared me . Please spare me to Hajipur .
Letter no : ka /283/5/own request/Ajay Kumar Yadav/izzat nagar /ramapur.
My case- Own Request Transfer of Track Maintainer Izzatnagar to Danapur.
Letter no- Ka/283/5/Ajay Kumar Yadav/own request/Izzatnagar/Danapur/ix/loote.
Case date : 2015
Letter No. 939-E/235/IRT/92/EIIBI (Ramnaresh) Dated – 24/04/2015 Inter Railway Own Request Transfer Case Of Shri Ramnaresh, Bhopal Singh, Trakman-NW-ADI, ADI Division To Moradabad Division, Northen Railway, On Bottom Seniority.
Kindly please attend my transfer order complaint Ahmadabad to Moradabad Division and solved it. Kindly Send my transfer order letter Ahmadabad to Moradabad Division and Reply me.
ct-Rajiv Kumar Das (RPF) Western Railway.Divisoin mumbai centrail.CSC Reserve company mahalaxmi.
I want posting ER railway.Asansol division.
Can we attach a copy of grievance during login?
I completed the registration but not login complaint.
Your grievance cell is totally fraud. When entered password your machine always comment give 10 digit or shorter password, but never accept it.
Is it necessary to give medical certificate etc with the application for taking ccl?
Yes