Indian Bank : ATM withdrawal failure Complaints Register

Organization : Indian Bank
Facility : ATM withdrawal failure Complaints Register

Home Page :http://www.indianbank.in/home.php
Register here : http://apps.indianbank.in:5501/atm_wf/atmwf.aspx

ATM withdrawal failure Complaints Register :

** Click the register complaint button to register the complaints
** Enter your Card Number & Contact Details.

Related : Indian Bank Check Account Balance Via Mobile : www.statusin.in/5751.html

Facilities at our ATMs
** Round-the-clock Cash Withdrawals with our conveniently located 24 hour ATMs, all free of cost.
** Cash and Cheque Deposits – 24 hours. Absolutely free. Just deposit cash at our ATMs and it will be credited into the account on the next working day. Similarly cheques too can also be deposited.
** Balance enquiry & statement of account – ATM screen will display the balance in the account on selecting the option. A mini statement comprising last few transactions can also be obtained from the ATM.

Salient Features :
Our 24 hour Hi-powered, value-added ATM cum Debit card , just the size of a visiting card, is the passport to the facilities available with ATM and for shopping at Merchant establishment. It brilliantly complements customer’s ambitions, offering more value, more excitement, more service, more extras.

Other Requirements/Details :
** It can be used in more than 30000 ATMs of various banks.
** The Maestro Debit cards can be used for purchase of merchandize/services from commercial establishments/service organisations that display the “Mastercard”, “Maestro” and “Cirrus” logo.

** There are 23 million POS terminals and 1 million ATMs globally that accept Maestro Debit Cards.
** In India, over 1,50,000 POS terminals and more than 15000 ATMs are available that accept Maestro Debit Cards.

** Round-the-clock cash withdrawals.
** 24 hrs cash and cheque deposits.

FAQs :
What should be done if the card is lost/stolen?
The customer may contact the card issuing bank immediately on noticing the loss so as to enable the bank to block such cards.

Is there any minimum and maximum cash withdrawal limit per day?
Yes, banks set limit for cash withdrawal by customers. The cash withdrawal limit for use at the ATM of the issuing bank is set by the bank during the issuance of the card. This limit is displayed at the respective ATM locations.

For cash withdrawals at other bank ATMs, banks have decided to maintain a limit of Rs 10,000/- per transaction. This information is displayed at the ATM location.

Do banks levy any service charge for use of other bank ATMs?
No charges are payable for using other banks’ ATM for cash withdrawal and balance enquiry, as RBI has made it free under its “Free ATM access policy” since April 01, 2009.

But banks can restrict the number of such free transactions to a maximum of five per month. For transactions beyond this minimum number of transaction, banks charge maximum of Rs 20/- per transaction.

What should be done in case during the cash withdrawal process, cash is not disbursed by the account gets debited for the amount?
The customer may lodge a complaint with the card issuing bank. This process is applicable even if the transaction was carried out at another banks ATM.

How many days maximum would the bank require to re-credit the account for such wrong debits?
As per the RBI instructions, banks may re-credit such wrongly debited amounts within a maximum period of 12 working days.

Are the customers eligible for compensation for delays beyond 12 working days?
Yes. Effective from July 17, 2009, banks shall have to pay customers Rs 100/- per day for delays beyond 12 working days. This shall have to be credited to the account of the customer without any claim being made by the customer.

About Us :
A premier bank owned by the Government of India :
** Established on 15th August 1907 as part of the Swadeshi movement
** Serving the nation with a team of over 19429 dedicated staff as on 31.03.2014
** Total Business crossed Rs.2,86,633 Crores as on 31.03.2014
** Operating Profit : Rs. 2,901 Crores as on 31.03.2014
** Net Profit : Rs.1,159 Crores as on 31.03.2014
** Core Banking Solution(CBS) in all 2250 branches as on 31.03.2014