Grievance Redressal Mechanism : Resident Portal UIDAI

Organisation : Unique Identification Authority of India
Facility : Grievance Redressal Mechanism
Grievance Redressal Mechanism : https://uidai.gov.in/en/
Home Page : https://uidai.gov.in/en/

Grievance Redressal Mechanism

Will there be a grievance redressal mechanism? :
Yes, there will be concern and issues that residents or UIDAI eco system partner may have in terms of enrolment, authentication and identity frauds etc. .

Related / Similar Service : Resident Enrolment Request Portal

The UIDAI has set up a Contact Centre that serves as a single point of contact for the organization. The existing channels of communications are : Voice (Helpline number: 1800-300-1947) and E-mail (help [AT] uidai.gov.in).

What is the Registrar / EA’s role in grievance resolution? :
The registrar is expected to put in place a team that would serve to quickly address any matters requiring resolution that may pertain to the Registrar, but may be conveyed to the UIDAI Contact Centre. Queries / grievances which need Registrar/enrolment agency involvement will be transferred to the Registrar appointed nodal officer through a web portal. The time taken for resolutions will be finalized jointly.

What if a Resident gets rejected by the UIDAI and is not issued Aadhaar? :
The reason for rejection along with steps to be taken post rejection will be communicated to the resident and the Registrar.

What if a Resident misplaces his Aadhaar letter /forgets his Aadhaar? :
The resident can contact the Contact Centre (through phone / letter / email) with the enrolment number and make a request for sending a second letter communicating Aadhaar. This may be a paid service. In case Aadhaar has been used to avail a service or benefit, the resident can contact the agency that offers the same, to obtain Aadhaar.

What if Aadhaar letter does not get delivered to a Resident? ;
If resident does not get Aadhaar letter he/she should contact UIDAI contact centre with his/her Enrolment number or he/she may check Aadhaar status here

What can the Resident do if there are spelling mistakes / other demographic error in his/her Aadhaar letter? :
During enrolment, even when the data is entered, the resident can see the data entry and is expected to point out errors at this stage. Prior to finalization and printing of the Enrolment Acknowledgment, one more opportunity is presented to make corrections. In the event that both opportunities are missed, the demographic correction may be carried out by visiting the enrolment centre within 48 hours of time of enrolment carrying the relevant documents and enrolment slip.

UIDAI Grievance Centre Details :
Following are the requirements to contact the grievance centre :
1) The users of this system are expected to be residents, registrars and enrolment agencies.
2) Any resident seeking enrolment is given a printed acknowledgement form with an Enrolment Number, that enables the resident to make queries about her/his enrolment status through any communication channel of the contact centre.
Voice :
1800-300-1947
Email : help [AT] uidai.gov.in

File Complaint : https://uidai.gov.in/en/
Complaint Status : https://uidai.gov.in/en/