eseva.lvbank.in Submit & Track Grievance : Lakshmi Vilas Bank

Organisation : Lakshmi Vilas Bank
Service Name : Submit & Track Grievance
Applicable For : LVB Account Holders
Applicable States/ UTs : All Over India
Home Page : http://www.lvbank.com/Home.aspx
Submit Here : https://www.lvbank.com/grievance-redressal.aspx
Track Here : eseva.lvbank.in:4796/online/wf_ctt02.aspx

Register Grievance :

Please enter the following details to Register your Complaints,
1. Select Title

Related : Lakshmi Vilas Bank HandyPay Mobile Payment Service : www.statusin.in/35300.html

2. Enter Name*
3. Select Is LVB Customer*
4. Enter Address *
5. Enter City *
6. Enter District *
7. Enter State *

8. Enter Pincode *
9.Enter Mobile No *
10. Enter Email Id *
11. Enter Complaint Against Branch *
12. Select Complaint About*

13. Enter Complaint Details* (Max 1000 Characters Only)
14. Upload Complaint Document (Size Max 2 MB)
15. Enter Security Code
16. Click on the Submit button

Track Grievance :
Please enter the below details to know the Complaint Status,
1. Enter Complaint Reference Number
2. Click on the View button

FAQs :
1 .Will I be able to Change the User Id and Passwords?
You cannot change the login User Id. However you can change your Login Password and Transaction Password anytime by using the “Change Password” Option inside the Internet Banking.

2 .What is the online password reset feature?
Online Password Reset is an option that allows you to reset your Login Password or Transaction PIN, when you forget the current one. For resetting the login password/Transaction PIN, you need to set the Secret Questions and Answers.

3. How do I set up my security questions and answers?
If you are a registered Internet Banking Customer, during the first time Login itself, system will ask you to set your security questions and answers. You need to choose 3 Different Set of Questions from the preset questions and provide a memorable answer to each of the questions.

Alternately, the questions can be set using the ‘Set/Change Secret Question and Answers’ under Customer Services Profile.

Note : Answers to Secret Questions are not case Sensitive; however the lengths of characters are limited to minimum of 3 and maximum of 20 Characters including spaces. The spaces before and after the answers will be truncated while storing the answers.

4. How does the Login password reset process work?
Please select the Forgot Password Link on your Login screen. System will ask you to enter answers for the secret question preset by you. Upon answering the questions correctly, you will be prompted for second factor authentication.

The Second Factor of authentication would be OTP for Retail Internet Banking user and Digital Signature Certificate for Corporate Internet Banking user.

5. How do I change my Security Questions and Answers?
You may Change your Security Questions by selecting the ‘Set/Change Secret Question and Answers’ under the “Customer Services” options, once you login into Internet Banking successfully.

6. Are there a minimum or maximum number of questions I have to select when I set up online password reset?
You need to set up 3 questions and answers. You will have to remember these 3 answers which you have set whenever you need to reset password.

7. I am a Corporate Internet Banking user and I am not registered for Digital Signature Certificate based authentication. Whether I would be able to reset the Login Password/Transaction PIN online?
No, Corporate Internet Banking users cannot reset the Login Password/Transaction PIN online if they are not enrolled for Digital Signature Certificate based authentication.

8. What happens if I forget the Login Password and also the answers to the questions that I had selected?
In order to get benefitted from this Online Reset feature, it is recommended to set questions and answers which are memorable only by you. However If you have forgotten the Answers, you may have to submit a request application to branch where account is maintained.

The application will be forwarded by the branch to the Internet Banking cell and on receipt of application and verification of the details; a new password will be generated and sent to your registered address in Banks record.

9. Can I reset the Login Password, if my user-id is locked?
No, If your user-id locked, first unlock the user-id and then attempt to reset the Login Password.