espandana.karnataka.gov.in Public Grievance Redressal System : Sakala Services Act

Organisation : Karnataka Sakala Services Act
Service Name : e-Janaspandana Public Grievance Redressal System
Applicable States/ UTs : Karnataka
Website : espandana.karnataka.gov.in

How To Access e-Janaspandana Grievance Redressal?

You have to register to access e-Janaspandana Karnataka Public Grievance Redressal System

Related / Similar Service :
KAVERI Online Service Karnataka

Please enter the following details for Registration of a New Citizen,
1. Enter the Name of Citizen*
2. Enter your Father/Husband Name
3. Enter Mobile
4. Enter E-Mail
5. Select District*
6. Select Taluk*
7. Select Rural/Urban
8. Select Gram Panchayat*
9. Select Village
10. Enter Address
11. Click on the Register Citizen button

How To Track Grievance Status?

To Track your Complaint/Grievance Status, Follow the below steps.

1. Select Search by,
** Grievance No
** e-Janaspandana Registration No
** GSC No
** First Appeal No
** Second Appeal No
** Mobile No
2. Click on the Show button

What is Karnataka Sakala Services Act?

A Bill has been passed by the Karnataka State Legislature to provide guarantee of services to citizens in the State of Karnataka within the stipulated time limit and for matters connected therewith and incidental thereto. Sakala Services Act is called the Karnataka Guarantee of Services to Citizens Act, 2011.

FAQ On e-Janaspandana Karnataka

Frequently Asked Questions (FAQ) on Karnataka e-Janaspandana Public Grievance Redressal System

1. What is the Guarantee of Services to Citizens Act?
It is a bill passed by the Karnataka State Legislature in 2011, to provide guarantee of services to citizens in the State of Karnataka within the stipulated time limit for citizen related services as mentioned in the schedule.

2. How does it help me?
This Act will help you to avail the citizen related services mentioned in the Act within the stipulated time. Whenever the request for the service is made, you shall receive a receipt an acknowledgement slip with GSC number.

This ensures that your request for service shall be processed within the specified days. With the help of the GSC number, you can monitor the status of your application on this web-site. You can also check the status of your application by sending an SMS from your mobile phone.

In case if your application is rejected or if the service is not provided within the stipulated time, you may file an appeal to the next officer for redress your grievance.

3. Who is the Competent Officer?
The ‘Competent officer’s an officer appointed by the Government who shall be empowered to redress the grievance in the service and to impose compensatory cost on the public servant defaulting or delaying the delivery of service in. The Competent officer shall have the power to hear appeal against the orders passed by any designated officer.

4. Who is the appellate authority?
The ‘Appellate Authority’ means an officer appointed by the Government who is enpowered with the power to hear appeal against the orders passed by any competent officer.

Benefits of e-Janaspandana Karnataka

e-Janaspandana Karnataka is a web-based platform that was launched by the Government of Karnataka in 2013 to improve citizen engagement and service delivery.

The platform allows citizens to interact with the government in a number of ways, including:
** Filing grievances
** Tracking the status of grievances
** Providing feedback on government services
** Participating in online surveys
** Accessing government information and resources

Additional Simplified Procedure

e-Janaspandana is an online grievance redressal system developed by the Government of Karnataka. It allows citizens to register grievances and track their progress online.

Here are the steps on how to access e-Janaspandana Grievance Redressal online:
1. Go to the e-Janaspandana website: https://ipgrs.karnataka.gov.in/
2. Click on the “Login” button.
3. If you are a new user, click on the “Register” button to create an account.
4. Once you have logged in, you will be able to see the list of available departments.
5. Select the department that you want to file a grievance against.
6. Enter the details of your grievance such as the grievance type, grievance description, and contact details.
7. Click on the “Submit” button.

Here are the steps on how to fill out the online grievance form:
** Grievance Type: Select the type of grievance that you want to file.
** Grievance Description: Enter a detailed description of your grievance.
** Contact Details: Enter your contact details such as your name, email address, and mobile number.
** Attachment: If you have any supporting documents, you can attach them to the grievance form.

Note:
** Once you have submitted the online grievance form, you will receive an acknowledgement number. You can use this acknowledgement number to track the status of your grievance.

** The grievance redressal process in e-Janaspandana usually takes about 30 days. However, the processing time may vary depending on the complexity of the grievance.