CoWIN Citizen Grievance Resolution : Ministry of Health and Family Welfare

Organisation : Ministry of Health and Family Welfare
Facility Name : CoWIN Citizen Grievance Resolution
Applicable For : Residents of India
Website : https://www.cowin.gov.in/

What is CoWIN Citizen Grievance Resolution?

Government of India is taking all necessary steps to ensure that the nation is prepared to face the challenge and threat posed by the growing contagion of COVID-19. At present, the priority is to make COVID-19 vaccine available to all, ensuring vaccine traceability and beneficiary tracking from production to last mile administration.

Related / Similar Facility : CoWIN Vaccine Certificate Correction

Along with orchestration of vaccination at such a wide scale, certain challenges are being faced by the beneficiaries. In order to streamline these challenges and resolve them in a smooth manner, grievance redressal mechanism has been created under the vaccination program through Co-WIN.

Types of Issues

Currently, Co-WIN portal gives an option of raising the following 5 types of issues:

1. Correction in certificate labels – Name, Age, Gender and Photo Identity number
2. Merging of multiple certificates received for first dose and get final certificate
3. Addition of Passport details for foreign travel
4. Report any unknown member that has been registered to your Co- WIN Registration account
5. Transfer registered members to another account with a new mobile number

How To Raise An Issue?

In order to raise an issue being faced by the beneficiary, related to the vaccination, the following steps may be followed:

Step-1: Visit the url www.cowin.gov.in
Step-2: Click on “Register/Sign” in tab
Step-3: Enter mobile number and click on “Get OTP”

Step-4: Enter the OTP received on the mobile number and click on “Verify & Proceed” After verification of the OTP, Account details page will appear on the screen.

Step-5: Click on “Raise an issue” tab

Note:
Only those beneficiaries who have received at least first dose of vaccination can raise an issue in the Co-WIN portal

How To Track Issues?

Once an issue has been raised by the beneficiary, a new tab “Track Request” appears on the Account details page. Beneficiaries can track the status of the raised issues using this feature

Tracking can be done by clicking on “Track Request” tab. Details of the issues raised will appear on the screen along with its status.

Note:
A COVID Vaccine Certificate (CVC) issued by the government offers an assurance to the beneficiary on the vaccination, type of vaccine used, and the provisional certificate also provides the next vaccination due. It also is an evidence for the beneficiary to prove to any entities which may require proof of vaccination specially in case of travel. Vaccination not only protects individuals from disease, but also reduces their risk of spreading the virus. Therefore, there could be a requirement in future to produce certificate for certain kind of social interactions and international travel.

Contact

In case of any grievance/issue not falling in one of the five categories explained in this manual, beneficiaries may reach out to the below contact details

Helpline: +91-11-23978046 or Technical Helpline: 0120-4473222
Email address: support@cowin.gov.in