cmhelpline.tnega.org : IIPGCMS CM Helpline 1100 Tamil Nadu

Organisation : TNEGA
Facility Name : Integrated & Inclusive Public Grievance CM Helpline Management System (IIPGCMS) CM Helpline 1100
Applicable For : Public, Residents of Tamilnadu
Applicable State/UT : Tamil Nadu
Website : https://cmhelpline.tnega.org/portal/en/home

TNEGA IIPGCMS CM Helpline

IIPGCMS (CM Helpline) is an inclusive, Integrated and Convenient Public Grievance Redressal Platform

IIPGCMS grievance redressal platform, where you can:
** File and track your grievances related to government services, schemes, and civic issues.
** File your grievance via multiple channels – calling the helpline, web portal, mobile app, e-mail, Twitter, Facebook, by post or by visiting the grievance call center in person
** Ask questions, provide suggestions, and see announcements from the CM

How To Use CM Helpline Portal?

Step-1 : Login into CM Helpline portal
Login into CM Helpline portal using your phone number. Enter the OTP to login.

Step-2 : Enter your Grievance
Enter your Grievance. Click on “File a Grievance”. Describe your grievance and other details in the form.

Step-3 : Submit The Form
Submit the form. You would receive an acknowledgement message with your unique grievance ID. You can use it to track your grievance.

Step-4 : Track Your Grievance
Track Your Grievance. You will be sent key updates. You may track your grievance yourself from the CM Helpline Portal under the “My Dashboard” tab.

FAQ On Tamil Nadu CM Helpline

1. What kind of grievances can I submit here?
You can file grievances of the following kinds:
** Issues in availing government schemes or services that you are eligible for
** Civic issues – burning public property / waste, broken streetlights, open manholes, water logging, etc.
** Other public issues

2. In which languages can I submit a Grievance?
You can submit a grievance in Tamil or English.

3. What do I?do if I don’t know the concerned department while registering a grievance?
It is recommended that you find out and select the correct department while filling the grievance form, for faster redressal. Only if you are unable to find out, please select the option “Other Petitions” while filling the form. Give us any relevant detail in the description and the rest of the form while submitting the grievance that will help us identify and assign your grievance to the correct department/ office. You can also register your grievance through the District Collector’s office or by calling us at 1100.

4. How else can I submit a grievance?
** Mobile app – Android / iOS
** Call the helpline – Dial 1100
** Email the grievance to cmhelpline@tn.gov.in
** Post the grievance to the address mentioned under “Contact Us” at the bottom of this page
** Visit the address mentioned under “Contact Us” at the bottom of this page
** Connect via Twitter and Facebook
** Visit a CSC Centre near you (expected to start this service soon)

5. Can grievances be submitted via post or email?
Yes. You can send grievances via post as well as email.

6. I do not have a smartphone. Can I still file a grievance?
A smart phone is not required. You can use a desktop computer with internet connection for any of the online methods. There are offline methods for filing grievances too. Please check the FAQ “How can I submit grievances onto the portal??“ to know all the methods by which you can file a grievance.

7. Why do I need to log in to use this portal / the mobile app?
This is for us to check the authenticity of the user and the grievance.
It provides you with a unique identity that can help you track your grievances, and know the status of your grievances in one place, anytime.

8. What should I do if I am not able to login to the portal?
Ensure your login credentials are correct. If they are, and the problem persists, report the issue by sending us an email at cmhelpline@tn.gov.in. Meanwhile, you can register your grievance using one of the other methods as listed in FAQ “How else can I submit a grievance?”.

9. What if I do not receive the OTP on my mobile phone?
If you do not receive an OTP within 60 seconds of filing the request, a link named “Resend OTP” will be enabled on the screen. You can request for a fresh OTP by clicking on this button.

If that doesn’t work, you can use our service via our other methods as listed in the FAQ, “How else can I submit a grievance?” You may report the technical issue you are facing, by sending an email to cmhelpline@tn.gov.in .

10. What if?my mobile number has changed from the last time I filed a grievance(s)?
You can sign up and file a new grievance by using the new number. However, you can’t view your past grievances on the dashboard under “My Dashboard” anymore. You can find out the status by calling the helpline at 1100, and telling them your Grievance ID or the old phone number.

11. Can I attach supporting documents / photos / videos to the grievance?
Yes, you can attach documents / photos / videos up to 20 MB in size totally.

12. Is it necessary to come to the grievance center to register the grievances?
No. You can use any of the following methods:

** The IIPGCMS Portal
** The IIPGCMS mobile app
** Call 1100
** Send an email to cmhelpline@tn.gov.in
** Post to the address mentioned under “Contact Us” at the bottom of this page
** Send it via Twitter or Facebook
** Visit a CSC centre near you

13. What all times can I contact the CM Helpline by dialing 1100?
You may call anytime from 7 AM – 10 PM, from Monday – Sunday, including government holidays

14. How long will it take to address my grievance?
Every department has a timeline as per their Service Level Agreement (SLA) to complete the grievance redressal process. Within that time frame, the grievance will be addressed.

15. What is the procedure followed by the IIPGCMS Helpline team to keep the aggrieved citizens updated on their grievance redressal?
On successful submission of a grievance, an acknowledgment is auto-generated by the system. The citizen will get an acknowledgment SMS on submission and on closing of the grievance. One can also track the grievance by logging in the portal, and going to the “My Dashboard” section.

16. How can I track the grievance(s) already filed by me?
Login to the portal. Go to the section “My Dashboard”. You will find the list of the past grievances you have submitted. Click on the grievance you want to track to see the status.
Other than this, once you successfully submit a grievance, you will get an acknowledgment.

17. On this portal / the app, can I track the grievance(s) I submitted via any of the other methods too?
We do not have that provision on the portal/ app as of now. That option is available only via the call center, that is, you may call 1100 to find out the status of your grievance submitted by any of the other methods.

Contact

Facing technical issues?

Email : cmhelpline@tn.gov.in
Call : 1100

Features of Tamil Nadu CM Helpline

The Tamil Nadu CM Helpline is a 24×7 toll-free number that citizens can use to register their grievances related to government services, schemes, and civic issues. The helpline is also available in Tamil and English.

Here are some of the features of the Tamil Nadu CM Helpline:
** Easy to use: The helpline is easy to use and can be accessed by anyone, regardless of their age, education, or language.
** Convenient: The helpline is available 24×7, so citizens can register their grievances at any time of the day or night.
** Anonymous: Citizens can register their grievances anonymously, if they wish.
** Trackable: Citizens can track the status of their grievances online.
** Redressal: The helpline ensures that grievances are redressed within a stipulated time period.

Additional Simplified Procedure

Here are the steps on how to use the Tamil Nadu CM Helpline Portal:
1. Go to the CM Helpline Portal website: https://cmhelpline.tnega.org/
2. Click on the “Login” button.
3. Enter your mobile number or email ID and password.
4. Click on the “Login” button.
5. If you are a new user, click on the “Register” button to create an account.
6. Once you have logged in, you can file a grievance by clicking on the “File a Grievance” button.
7. Enter the details of your grievance, including the department, type of grievance, and description of the grievance.
8. Attach any supporting documents, if necessary.
9. Click on the “Submit” button.
10. You will receive an acknowledgement message with your unique grievance ID. You can use it to track your grievance.

Here are some additional things to keep in mind when using the CM Helpline Portal:
** You can also file a grievance by calling the CM Helpline number 1100.
** You can track your grievance by logging in to the CM Helpline Portal and clicking on the “My Dashboard” tab.
** You can also track your grievance by sending an SMS to 56160 with the keyword “CM” and your grievance ID.