ejalshakti.gov.in Register Jal Shakti Grievance Online : Department of Drinking Water & Sanitation

Organisation : Department of Drinking Water & Sanitation / Jal Shakti
Facility Name : Register Grievance Online
Applicable For : Residents of India
Website : https://ejalshakti.gov.in/JJM/Login.aspx?Ty=se

How To Register For Jal Shakti Grievance Online?

Any Citizen can register here to get current status and sms updates about his/her village water supply and sanitation related activities. Follow the below steps to register Grievance online

Steps:
Step-1 : Go to the link https://ejalshakti.gov.in/JJM/Login.aspx?Ty=se
Step-2 : Fill the Registration form
Step-3 : Click on Proceed button

How To View Jal Shakti Grievance Status?

To View Jal Shakti Grievance Status, follow the below steps

Step-1 : Go to the link https://ejalshakti.gov.in/JJM/Login.aspx?Ty=se
Step-2 : Enter your Grievance Id
Step-3 : Enter Captcha
Step-4 : Click On Proceed button

What is Mobile based Citizen Grievance System?

A mobile based Grievance Redressal System has been developed and launched by this Ministry to enable citizens to lodge their grievances regarding Swachh Bharat Mission and Rural Water Supply.

For Swachh Bharat Mission, citizens can lodg e their grievances using their mobile phones, by typing SBM<space>G<space><Postal Pin Code><space><Type the Grievance with your name and village> and send it to 7738299899. Simirally for Rural Drinking Water Supply grievance, one can type Water<space>G<space><Postal Pin Code><space><Type the Grievance with your name and village> and send it to 7738299899.

Alternatively, citizens can register on https://jalshakti-ddws.gov.in/ >> PUBLIC GRIEVANCE and send the grievance through an online form available on the website. Through this facility, one will also get SMS updates on Water Supply related plans and investments.

The grievances would be automatically routed to the concerned District SBM Co-coordinator or the District Executive Engineer i /c Rural Water Supply, as the case may be. Action taken against each gr i evance i s recorded by the system and displayed on the linkmentioned above, as well as sent to Citizen’s mobile number.

About DDWS:
The Department of Drinking Water and Sanitation provides technical and financial assistance to the States to provide safe and adequate drinking water to rural India with focus on service delivery. The Department’s Centrally Sponsored Scheme, the National Rural Drinking Water Programme (NRDWP),was restructured and subsumed into Jal Jeevan Mission (JJM) to provide Functional Household Tap Connection (FHTC) to every rural household i.e., Har Ghar Jal, by 2024.

The kinds of works/ schemes which are proposed to be taken up under JJM include In-village water supply (PWS) infrastructure for tap water connection to every household; reliable drinking water source development/ augmentation of existing sources; transfer of water (multi-village scheme; where quantity & quality issues are there in the local water sources); technological intervention for treatment to make water potable (where water quality is an issue, but quantity is sufficient); retrofitting of completed and ongoing piped water supply schemes to provide FHTC and raise the service level; grey water management and capacity building of various stakeholders and support activities to facilitate the implementation.

Additional Simplified Procedure

You can view the status of your Jal Shakti grievance online by following these steps:
1. Go to the CPGRAMS: https://pgportal.gov.in/status website.
2. Click on the “Grievance Status” tab.
3. Enter your grievance ID in the “Grievance ID” field.
4. Click on the “Search” button.

The status of your grievance will be displayed on the screen. You can also track the progress of your grievance by clicking on the “Track” button.

Here are some of the possible statuses of a Jal Shakti grievance:
** Pending: The grievance is still under investigation.
** Under Process: The grievance is being processed by the concerned department.
** Disposed: The grievance has been resolved.
** Withdrawn: The grievance has been withdrawn by the applicant.
** Rejected: The grievance has been rejected by the concerned department.

Here are some additional things to keep in mind when tracking the status of your Jal Shakti grievance:
** The status of your grievance may not be updated immediately. It may take a few days for the status to be reflected on the website.
** If you have submitted your grievance through a different channel, such as the post office or a physical office, you may need to contact the concerned department directly to track the status of your grievance.
** You should keep a copy of your grievance ID and the date and time you submitted your grievance. This will help you if you need to contact the Jal Shakti Grievance Cell for any reason.