DGFT Quality Complaints and Trade Disputes (QCTD)

Organisation : Directorate General of Foreign Trade (DGFT)
Facility Name : Quality Complaints and Trade Disputes (QCTD)
Applicable Country : India
Website : https://www.dgft.gov.in/CP/?opt=quality-compaints

What is Quality Complaints and Trade Disputes (QCTD)?

CTD stands for Quality Complaints and Trade Disputes. The objective of this module is to resolve complaints or trade dispute matters whenever they arise, in an amicable manner as soon as possible. Exporters need to project a good image of the country abroad to promote exports. Maintaining an enduring relationship with foreign buyers is of utmost importance. In an endeavor to resolve such complaints and to create confidence in the business environment of the country, this mechanism is being laid down to address such complaints and disputes.

Related / Similar Facility : DGFT Refund Management System

How To Apply For Quality Complaints and Trade Disputes (QCTD)?

Users can directly file a complaint in QCTD from provided link. Other pre-requisites as mentioned in the Chapter 8 of Foreign Trade Policy and Hand book of Procedures may be referred. Foreign Complainant has to compulsorily register on the portal with valid email ID in order to file complaint against any Indian party.

For filing a complaint for Quality Complaints and Trade Disputes (QCTD), following are required:
** User profile must be linked with an IEC for Indian Complainant.
** Valid PAN number of Indian importer/exporter
** Valid Mobile Number and Email ID.
** Other pre-requisites as mentioned in the Chapter 8 of Foreign Trade Policy and Handbook of Procedures may be referred

FAQ On Quality Complaints and Trade Disputes (QCTD)

Frequently Asked Questions FAQ On Quality Complaints and Trade Disputes (QCTD)

What is meant by a complainant?
In this module the Indian or Foreign Importer/ Exporter filing the complaint will be referred as ‘Complainant’

What is meant by a complainee?
Foreign or Indian Importer/ Exporter against whom the complaint is made will be referred as ‘Complainee’.

Where can we apply for QCTD or where we can get the link to apply for QCTD?
Please follow the below path to file complaint for QCTD:
** Services > Quality Complaints and Trade Disputes
** Click on Indian complainant or foreign complainant tile provided under “Services under Trade Dispute”.

What is the application fee?
There is no application fee required for filing a complaint under QCTD module.

If my IEC is in DEL/cancelled/suspended, am I eligible to file a complaint under QCTD module?
Complaint may be filed under QCTD module for old disputes even if IEC is in DEL/ cancelled/ suspended.

What is an application number? Where can I find it?
When an application is created and saved for the first time, an application number gets created. All draft applications have an application number. The same can be found by following the below path: My Dashboard > Draft applications

What is a file number? Where can I view my submitted applications/File number?
When an application is submitted, a file number is generated. The application is tracked via this file number. Please follow the below path to get the file number for QCTD
** My Dashboard > Submitted Applications
** Enter Type of Scheme (Select in dropdown: Quality Complaints and Trade Disputes (QCTD) and Type of Sub Scheme (File Complaint)
** Click on Search
** All details of submitted applications are available in the search results. These details also include their file number.

How can I request for withdrawal of my submitted application?
Please follow the below path to withdraw a submitted application:
** My Dashboard > Submitted Applications
** Enter Type of Scheme (Select in dropdown: Quality Complaints and Trade Disputes (QCTD) and Type of Sub Scheme (File Complaint)
** Click on Search
** Click on Action (Under the Results) > Withdraw
** Enter Withdraw remarks
** Click on Withdrawal application button

Where can I check the status of my submitted application?
Please follow the below path to withdraw a submitted application
** My Dashboard > Submitted Applications
** Enter Type of Scheme (Select in dropdown: Quality Complaints and Trade Disputes (QCTD) and Type of Sub Scheme (File Complaint)
** Click on Search
** In the search results, please find the status of the submitted application under the column File Status

What to do if my application is marked as deficient?
If the File Status of your submitted application is marked as deficient, please follow the below steps to respond to the deficiency raised by the officer:
** My Dashboard > Submitted Applications
** Enter Type of Scheme (Select in dropdown: Quality Complaints and Trade Disputes (QCTD) and Type of Sub Scheme (File Complaint)
** Click on Search
** Click on Action (Under the Results) > Respond Deficiency
** Click on View under the Deficiency view to view the deficiency letter issued by the officer.
** To respond to deficiency, click on Respond under the Respond to Deficiency.
** A pop-up shall appear asking you Do you want to amend application?, in case you have to add attachments only, please click on NO whereas, to make changes to your application, please click on YES
** On submission of your response, the life cycle view of the application is updated for your reference and the file is submitted to the RA officer who issued the deficiency letter.