DVC Complaint Management System : Damodar Valley Corporation

Organisation : Damodar Valley Corporation (DVC)
Facility Name : Complaint Management System
State : West Bengal
Website : https://www.dvc.gov.in/vig

How To Register Complaint in DVC Complaint Management System?

To register a New Complaint in DVC Complaint Management System, Follow the below steps

Steps:
1. Register Yourself
2. Login with your Login Credentials
3. Tap on “Register New Complaint” menu on Dashboard
4. Submit a Complaint
5. Download Acknowledgement Slip

How To Know DVC Complaint Status?

To know your Complaint Status registered in Damodar Valley Corporation (DVC) Complaint Management System, Follow the below steps

Steps:
1. Login with your Login Credentials
2. Tap on “Know Your Complaint Status” menu on Dashboard

DVC Complaint Handling Policy

The Central Vigilance Commission is mandated under the CVC Act, 2003, to enquire or cause an enquiry into complaints against public servants wherein allegations of corruption are involved. The Commission can cause an enquiry through the Chief Vigilance Officer of the organisation concerned or CBI or any other anti-corruption investigating agency under the Government of India.

Jurisdiction of the Commission:
1. Complaint can be lodged only against officials belonging to the following categories of organisations falling under the jurisdiction of CVC:
** Central Govt. Ministries/Departments
** Central Govt. Public Sector Undertakings
** Nationalised Banks, Insurance Companies
** Autonomous organisations created through an Act of the Parliament or under the administrative control of Government of India, like All India Institute of Medical Sciences, Port Trusts and Delhi Development Authority etc.
** Centrally administered territories including Delhi, Chandigarh, Daman and Diu, Puducherry etc.
** Societies and local authorities owned or controlled by the Govt. of India.

2. The Commission has no jurisdiction over private individuals and organisations of the State Governments

Action Taken On Complaints in the Commission:
1. Only those complaints which are against officials and organizations within the jurisdiction of the Commission and contain allegations of corruption will be got investigated by the Commission through CBI or CVO of the organisation concerned. The Commission may also get a complaint inquired through its own officer under clause (d) of sub section (1) of Section (8) of CVC Act, 2003.

2. The CVO has to submit his report on the complaints sent by the Commission for investigation, within three months. Based on the investigation report the Commission renders advice after an independent application of mind. Subsequent disciplinary action by the concerned Disciplinary authority takes around six months. Imposition of penalty takes a further period of three to six months.

3. Once the Commission directs the CBI/CVO to investigate and report on a complaint, a complaint number would be provided to the complainant. The complainant can use this complaint number to see the status of action on the complaint by clicking on the ‘Complaint Status’ displayed on the Commission’s website – https://cvc.gov.in

4. Once a complaint is registered in the Commission, further correspondence in the matter will not be entertained. However, Commission will ensure that the complaints are investigated and action taken to its logical conclusion.

5. As regard complaints against tenders, it is clarified that while the Commission would get the matter investigated, however, it would not interfere in the tendering process as such. The intention is not to stop the work in the orgnaisation.

6. As the Commission deals only with matters of corruption, redressal of grievances should not be the focus of complaints to the Commission.

7. Complaints must contain factual details, verifiable facts and related matters. They should not be vague or contain sweeping general allegations