Organisation : Department of Telecommunications
Facility Name : Block Your Lost/Stolen Mobile Handset
Applicable States/UTs : All Over India
Website : https://sancharsaathi.gov.in/Home/ceir-services.jsp
How To Block Lost/Stolen Mobile Handset?
The user can block the mobile handset by any one of the following means:
1.Through a form submitted on this website.
The procedure to do it is as follows: –
** File a report with the police, and keep a copy of the report.
** Get a duplicate SIM Card for the lost number from your telecom service provider (eg, Airtel, Jio, Voda/Idea, BSNL, MTNL etc.).
** This is essential because you will need to provide this as the primary mobile number (OTP will be sent on this number) while submitting the request for blocking your IMEI.
** Note: As per TRAI’s regulation, SMS facility on re-issued SIMs is enabled after 24 hours of SIM activation.
** Get your documents ready – a copy of police report and an Identity Proof must be provided. You can also provide the mobile purchase invoice.
** Fill out the request registration form for blocking the IMEI of lost/stolen phone, and attach the required documents. Click here to go to the form.
** After submitting the form, you will be given a Request ID. The same can be used for checking the status of your request and for unblocking the IMEI in future.
2.Through State Police.
Note:
** If the user receives the message “Request already exist for IMEI and mobile number with FirNo on by State police.” after submitting the blocking request, it means that the request for their IMEI and mobile number already exists in the system through State police.
** Alternatively, Citizens can download mobile App from Google Play Store and Apple App Store.
When To Block Lost/Stolen Mobile Handset?
The user should block the mobile handset if it has been lost/stolen.
FAQ On Block Lost/Stolen Mobile Handset
Frequently Asked Questions FAQ On Block Lost/Stolen Mobile Handset
What happens to the mobile handset which is reported in the ‘Block Lost/ Stolen Mobile tab’?
Mobile handset which is reported will be blocked for usage in Indian telecom network within 24 hours. Once any traceability report is generated then citizen will be informed through the SMS. Citizen can also check the status of their request through the Mobile App or the portal. This traceability report will also be provided to the police station concerned where the report of lost/ stolen filed. Citizen can contact the police station for recovery of their mobile handset.
When to unblock your phone’s IMEI?
The user should unblock the IMEI of their phone only if it has been found and is in possession of the user.
How to unblock the mobile handset which is recovered?
To unblock a lost/stolen mobile handset, the user has to report to local Police that it is found. After that user can unblock the phone by any one of the following means:
Through a form submitted on this website. The procedure to do it is as follows:
** Fill out the request registration form for unblocking the IMEI of found phone.
** After submitting the form, the IMEI will be unblocked.
Alternatively, Citizens can download mobile App from Google Play Store and Apple App Store. Note: If the user has registered the blocking request with State Police, they will have to approach State police to register the unblocking request for their phone.
How to register a complaint?
To register a complaint, follow the given procedures: –
** Fill out the Complaint Registration Form.
** After submitting the form, a unique Complaint ID will be generated.
** The form details will be mailed to your given mail ID as well.
** Save the Complaint ID and Registered Mobile Number for further use.
How to check complaint status?
To check the complaint status, follow the given procedures:
** Fill the Complaint ID and registered mobile number in the Complaint Status Form.
** A 6-digit OTP will be sent to registered mobile number. Confirm the OTP received.
** Submit the form and the Complaint Details will be available to you.