Sanchar Saathi Chakshu Report Suspected Fraud Communication : sancharsaathi.gov.in
Organisation : Department of Telecommunications
Facility Name : Chakshu Report Suspected Fraud Communication
Applicable States/UTs : All Over India
Website : https://sancharsaathi.gov.in/sfc/
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What is Chakshu Reporting Suspected Fraud Communication?
Chakshu facilitates citizens to report the suspected or unsolicited communications received through call, SMS or WhatsApp which are intended for cyber-crime, financial frauds, impersonation, fake customer services / lottery offer / loan offer / job offer / installation of mobile tower / disconnection of services or KYC update / loan etc. or any other misuse. Such proactive reporting of suspected fraud communication helps Department of Telecommunications in prevention of misuse of telecom resources for cyber-crime, financial frauds etc.
Related / Similar Facility : Sanchar Saathi Block Lost/Stolen Mobile Handset
What is Suspected Fraud Communication?
Communications received through call, SMS or WhatsApp which are intended for cyber-crime, financial frauds, impersonation, fake customer services / lottery offer / loan offer / job offer / installation of mobile tower / disconnection of services or KYC update / loan etc. or any other misuse.
Some of the suspected communication, received by the users, are related to frauds in the name of the following:
** Investment, Stock Market and Trading.
** Impersonation as DoT / TRAI.
** Impersonation as Police, CBI, Customs, Aadhaar, RBI etc.
** Impersonation as a relative / friend.
** KYC and Payment related to Bank / Electricity / Gas / Insurance etc.
** Fake Customer Care Helpline.
** Online job/ gift/ lottery / loans offers.
** IVR / Robo Calls.
** Sextortion.
** Malicious link/ website.
** Any Other Suspected Fraud .
How Suspected Fraud Communications Can Be Reported?
Following steps are to be taken:
** Visit Sanchar Saathi portal at www.sancharsaathi.gov.in
** Click Citizen Centric Services and then click on ‘Chakshu – Report Suspected Fraud Communication’.
** Select the medium and category of suspected fraud communication.
** Provide the details of suspected fraud communication. Screenshot of the communication received may also be uploaded which is optional.
** Verify your mobile number with OTP and enter your name.
** Click submit button to submit the request.
Alternatively, Citizens can download mobile App from Google Play Store and Apple App Store.
FAQ On Chakshu Report Suspected Fraud Communication
Frequently Asked Questions FAQ On Chakshu Report Suspected Fraud Communication
Suspected fraud communication received through which medium can be reported at Chakshu facility on Sanchar Saathi?
Voice call, SMS, WhatsApp message or WhatsApp call where the sender’s mobile / landline number is visible.
What happens to such suspected fraud communication reported at ‘Chakshu’ on Sanchar Saathi?
Department of Telecommunications, after verification of the reported event, acts against the sender of suspected fraud communication as per departmental procedures which may include reverification of the subscriber, disconnection and filing of police complaints/FIRs, as deemed fit.
Disclaimer – Reporting of suspected fraud communication at ‘Chakshu’ helps Department of Telecommunications in prevention of misuse of telecom resources for cyber-crime, financial frauds etc. However, Department of Telecommunications does not undertake to act against the reported suspected fraud communication sender.
Whether the details of the citizen providing information about suspected fraud communications are kept confidential?
Department of Telecommunications ensures the confidentiality of the vigilant citizen reporting about suspected fraud communication and helping government to act against such suspected fraud communication.
What happens to non-genuine reports by citizens on Chakshu?
Department of Telecommunications may initiate suitable action including reverification of the subscribers reporting non-genuine suspected fraud communication, blocking of such subscriber for reporting etc.