How To Cancel Lakme Order?

Organisation : Lakme
Facility Name : Cancel Your Order
Country : India
Website : https://www.lakmeindia.com/

How To Cancel Lakme Order?

To cancel Lakme order, Follow the below steps

Steps:
Step-1 : Go to the link https://www.lakmeindia.com/pages/cancel-order
Step-2 : Enter the Order ID and
Step-3 : Click on “Cancel Order”

Cancellation Policy of Lakme

Cancellation of Orders
To cancel an order, login to your account and go to manage order section. In case you have placed the order without a log-in, write to us on support@lakmeindia.com or call us on

Cancellation after Shipment:
In case you wish to cancel your order, which has already been shipped, the refund shall be initiated after we receive the shipped products back and verify the condition of the products.

Return/Exchange Policy:
The products can be exchanged or returned within 5 days post-delivery, only if the delivered products are defective or damaged.

The returns shall not be accepted in the following cases:
** Product is damaged due to misuse/overuse
** Product is used or altered by customer
** If request is initiated after 5 business days of order delivery

Refund (For Returns/Cancellations):
** In case of a return or cancellation, the refund shall be initiated post the product is delivered back to us and the quality of the products returned are verified by us.
** Prepaid orders – The amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.
** Cash on Delivery – The amount will be transferred to the Paytm account or bank account as per your preference and details shared with us.
** Refund will be initiated once the request is processed and in case you’re still contacted for delivery, please refuse the delivery.

FAQ On Lakme Cancellation

Frequently Asked Questions FAQ On Lakme Cancellation

Are there any cancellation charges?
There are no separate cancellation charges

How do I cancel an order? (before it has been shipped)
** If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel the order by informing our team through an email on support@lakmeindia.com / call us on.
** In such cases, the order will be cancelled and will initiate the refund within 48 business hours post the cancellation request.
** Note: Returns will not be accepted under the following conditions: -Product is damaged due to misuse/overuse -Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged -Serial Number is tampered -Product is used or altered -If request is initiated after days of order delivery.

How do I cancel an order? (once it has been shipped)
Follow the below mentioned steps if you wish to cancel an order that has been shipped but has not yet been delivered.
** Please do not accept the delivery of the order
** We will refund your money within 48 business hours after we receive the product(s) back and verify its packaging/condition,
** An update will be communicated to you via email.

When will I get my Refund?
** The status of the refund will be shared through an email to you by our team.
** In case of cancellation before shipment, we will process the refund within 48 business hours after receiving the cancellation request.
** In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our end.

How will I get refunded for cancelled orders and how long will this process take?
For payments done through credit/debit cards or net banking or Wallet, the refund will be processed to the same source of account from which the payment was made within 48 business hours post receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

What if I used coupon codes or gift card or reward points for payment and I have to cancel my order?
Coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order.

Contact Details of Lakme

Email ID : support [at] lakmeindia.com