How To Cancel Insight Cosmetics Order?
Organisation : Insight Cosmetics
Facility Name : Cancel Order
Applicable State/UT : All India
Website : https://insightcosmetics.in
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How To Cancel Insight Cosmetics Order?
We process orders promptly, and if you wish to cancel your order, you can do so from the order section on our website before it has been shipped. Order cancellation requests will be considered, but are not guaranteed. This is simply because we try to ship out orders as quickly as possible, and we cannot cancel an order once it has been dispatched.
Once you receive an order confirmation by email, it means your order is already being processed and cannot be changed or canceled. Customers can cancel their order until it is shipped from the website. Post shipping kindly call customer care support for the same. While we try to ship out every order that has been successfully placed, there are some situations in which we may have to cancel orders.
Some of the situations that may result in your order being canceled include (but are not limited to):
** Product unavailability or temporarily out of stock
** Limitations on quantities available for purchase
** Inaccuracies or errors in product, pricing or promotion information
** Inaccurate or insufficient address
** Non-serviceable locations
At times we may also require additional verification or more information before being able to process an order. We will contact you if there is an issue in processing your order, cancellations from our side or further information required. If your order is canceled post-payment, the charged amount will be refunded in full and may take up to a week depending on your bank account.
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order. If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.
Refunds For Cancellation of Orders
Refunds are processed in a maximum of 15 days from the date on which https://insightcosmetics.in/ cancels the order. In case of prepaid orders through Credit Card, Debit Card or Net Banking, the amount will be transferred back to the account from which it was paid. Orders cannot be canceled once it is Dispatched or Shipped. Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.
Please Note:
Mode of refund may vary depending on circumstances. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.
Cancellation Before Shipment
Order once placed can only be cancelled within 4 hours from the placing the order, you can write to our customer support team on care@insightcosmetics.in or call us on In such cases, the order will be cancelled and the money will be refunded to you within 15 business days after the cancellation request.
Please Note:
Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow maximum of 15 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.
Insight Cosmetics Return & Replacement Policy
At Insight Cosmetics, we strive to ensure that every order reaches you in perfect condition. If you receive a damaged, defective, missing, or incorrect product, you may request a return or replacement within 48 hours of delivery.
Please email us at care@insightcosmetics.in or WhatsApp us on 8928949140 within 48 hours of receiving your order and share:
** Your order number
** A brief description of the issue
** A clear unboxing video showing the package being opened for the first time
This helps us verify and resolve your concern quickly. Alternatively, you may also fill out the return/replacement form available in the “My Account” section. Please note that this form must be completed to process your return or replacement request.
Eligible Cases :
Return or replacement requests will be accepted only in the following cases:
** Damaged or defective product received
** Wrong product delivered
** Missing item in the package
Conditions:
** The product must be unused, unopened, and in its original packaging
** All labels, tags, accessories, freebies, and the shipping box must be returned
** Each item can only be replaced once
** Shipping charges and COD convenience fees are non-refundable
** Products included in kits / sets / combos are not individually eligible for return or replacement and will be replaced as a whole only in case of damage or defect
** Requests raised after 48 hours of delivery will not be accepted
Returns will not be accepted if:
** The product is damaged due to misuse or overuse
** The product is used, opened, or seal-broken
** You have changed your mind / no longer require the product
** The product is returned without original packaging, labels, tags, shipping box, freebies, or accessories
** The serial number / label has been tampered with
** The product has been altered after delivery
** The request is raised after 48 hours of order delivery
** The item is a free product / promotional gift
Insight Cosmetics Customer Care
Customer Support : +91-9167109506
Email Id : care [at] insightcosmetics.in