Cancel Plum Order : plumgoodness.com

Organisation : Plum
Facility Name : Cancel Plum Order
Applicable State/UT : All India
Website : https://plumgoodness.com/

How To Cancel Plum Order?

You can cancel the order before it is dispatched. If the order is already shipped, you can get in touch with our customer delight team to help you cancel your order. Any amount already prepaid will be refunded and will reflect in 5-7 days.

Steps:
Step-1 : Go to the link https://plumgoodness.com/pages/cancel-order?
Step-2 : Enter your Order ID, Shipping Contact Number and Select a Reason to Cancel and
Step-3 : Press “Cancel” button.

Plum Cancellation Policy

Your order can be cancelled if it hasn’t been shipped yet. The order can be cancelled through the Plum Goodness website, the the Plum Goodness app or WhatsApp.

** On the the Plum Goodness website– Click on the menu bar (the 3 lines on the top left corner) > Click on “help” > Click on “cancel order”​.
** On the the Plum Goodness app– Go to “my profile” > Click on “my orders” > Select the” cancel order” option .
** On WhatsApp– Say “Hi” and send it to +91-750-649-6604 > Select “Cancel order”​. Once the order is cancelled, you will receive a confirmation email and SMS.

Once a cancellation request has been accepted, money will be refunded to the source of payment, within 3-5 business days. To confirm the refund status, we request you to check your bank statement/source of payment.

Note:
The order cannot be cancelled once it’s dispatched. However, you can deny the Plum order once it reaches your doorstep. Once we receive the order, the refund for pre-paid orders will be initiated.

Cancellation of Unusual Orders
There may be certain orders that Plum cannot accept, and therefore, we reserve the right, at our sole discretion, to cancel any order. Some reasons may include errors in pricing, certain issues identified by our fraud avoidance flow, or any order placed using a technological glitch/loophole, etc. We will notify you in case your order has been cancelled or if any additional information is required to ship your order.

Plum Refunds Policy

** You can receive a refund only in case of a cancellation. Once the cancellation request has been accepted, the money will be refunded within 3-5 business days.
** ​Once the refund is initiated you will receive a confirmation email and/or SMS. We also request you to check your bank statement for refund details.
** Product Issues After Use
** At Plum Goodness , we believe in delighting our customers through its products. But even then, if, for any reason, a plum doesn’t suit you or if you find yourself unsatisfied with the results within 7 days of use, you can let us know.
** Simply send a “Hi” via WhatsApp to +91-750-649-6604 , select “Order query” and then select “Product issues”.
** Alternatively, you can drop us an email at hello@plumgoodness.com or,
** give us a call at +91-750-649-6604 between 10:00am & 6:30pm.
** In these rare instances of product issues, our team will promptly connect you with a Beauty Consultant within 24 hours to better understand the concern. In fact, if needed, they’ll recommend a product better suited to help you achieve your desired goals.
** After the consultation, we’re happy to offer you these options:(i) A substitute product that addresses your concern
** Alternatively, you can opt for a coupon code valued at the product price paid, usable exclusively on the Plum Goodness website/the Plum Goodness app (not applicable on other websites/apps). The validity of this coupon code will be for 60 days.
** We strongly advise checking the ingredients list for known allergies and conducting a patch test before use, to ensure you aren’t allergic to any of the ingredients.
** Your well-being matters to us, and we’re here to assist you in every step of the way.

Plum Customer Care

Call : 75064-96604
Mail : hello [at] plumgoodness.com