How To Cancel Shyaway Order?

Organisation : Shyaway
Facility Name : Cancel Shyaway Order
Applicable State/UT : All India
Website : https://www.shyaway.com/cancelling-an-order/?

How To Cancel Shyaway Order?

However if you feel that you need to change some product, address, size or any other issues you may always cancel your order after you have placed it. Order cancellation can only be done after you log into your account and is also accepted only before the product is dispatched from our warehouse.

Related / Similar Facility : How To Track Fship Order Status Online?

Once the order is dispatched from our warehouse the order cannot be cancelled as the products will be handed over to the delivery partners and will not be in the scope of our service. Alternatively if you do not have an account and wish to cancel your recent order you can always

Cancellation:
1. You can cancel your order within 24 hours of order placement by contacting the Shyaway Support Portal with your Order ID as the subject for reference and the reason for cancellation.
2. Shyaway has all the rights to cancel orders in case of unforeseen circumstances such as product out of stock, default in receivable of payment, etc.
3. On the unavailability of courier service in your area, customers may be required to courier the return/exchange products by themselves, for which they will receive a reimbursement of up to Rs75.

Reimbursement:
1. Customers should also note that any kind of reimbursement will be transferred to your bank account from Shyaway which could take upto 5-7 business days to appear on your bank statement.
2. Customers please note that the money refunded will automatically appear in your Shyaway wallet, you can use the wallet amount to purchase anything from the website thereafter.

Shyaway Return/ Exchange Policy

The 15-day return and exchange policy allows customers to return or exchange products purchased on the Shyaway website for any reason within 15 days of receipt. However, any claims for damages must be reported to customer service within 3 days of delivery via CALL US or the support portal.

Products Not Eligible for Return/Exchange:
To uphold hygiene standards, Shyaway does not accept returns or exchanges for the following:
** Panties, thongs, shapewear, legwear.
** Nightwear (except pyjama and shorts sets).
** Babydoll, chemise, camisole
** Products showing signs of wear or washing.
** Items missing original tags or packaging.
** Accessories, bralettes, cami bras, tube bras, and lingerie sets
** Products that are soiled, stained, or emit fragrances from perfumes, lotions, or body odour.
** Items purchased during clearance sales, seasonal offers, or with promotional codes are not eligible for return or exchange unless faulty or damaged.
** Products that have already been exchanged once cannot be returned or exchanged again.

If an ineligible product is returned, it will be returned to the customer at their expense.

Eligible Products for Return/Exchange:
The following items may be returned or exchanged, subject to size issues or faults in the product:

** Bras (excluding bralettes, cami bras, tube bras, and lingerie sets).
** Pyjama and shorts nightwear sets.

Exchanges are subject to availability and approval. Submitting a return or exchange request does not guarantee acceptance. Requests submitted beyond 3 business days from the date of delivery will not be considered.

Shyaway Customer Support

For urgent enquiries, you can reach us by phone at 044 6929 8666 or 044 3500 8666 from Monday to Saturday, 9 am to 6 pm (IST).

WhatsApp: 7305068574
Email: support [at] shyaway.com or contact [at] shyaway.com