Organisation : Reliance Digital
Facility Name : Cancel Reliance Digital Order
Applicable State/UT : All India
Website : https://www.reliancedigital.in/c/order/tracking?pageNo=1&orderTab=10&oldOrderTab=1
How To Cancel Reliance Digital Order?
You can cancel orders for Products partially or fully prior to the shipment is “Out for Delivery”. Orders cannot be cancelled once the package is “Out for Delivery”. You can track your order under ‘My Order’ section of your account on Platform or via link sent to your email id.
In case you change your mind in relation to a particular order of the Product(s), you may cancel the placed purchase order on Platform under “My Orders” section of your account.
On receipt of the cancellation request, we will attempt to cancel the order/shipments as long as it is not “Out for Delivery”. You will receive an email as soon as the cancellation is accepted and the amount paid towards the partial/full order will be refunded to you within 3-7 (three to seven) business days from the date of acceptance of cancellation request.
The amount shall be refunded to you through the same mode of payment used by you for the purchase or via credit to your store credit account which can be used for subsequent purchases. All refunds, except for refund to store credit account, shall be subject to our discretion, applicable policies and charges of the User’s bank/ financial institution.
We reserve the right to cancel your bulk orders placed on the Platform. To avoid such cancellations and/or for bulk orders, please visit our Corporate Enquiry section or E-mail Sarva Kaushik.
Reliance Digital Refund Policy
** At the time of raising a request for return or cancelling the Products on the Reliance Digital Platform, you may seek refund. Such refund will be made to you only in the event the payment has been received by us for the Product.
** Please be informed that when you opt to cancel or return the Products, upon our verification and assessment of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within 48 (forty eight) hours from the date of us receiving the returned Product back at our warehouse.
** Your refund will be processed only when the conditions as may be stipulated by us are fulfilled, such as the Product being returned in original condition, along with the price tag intact including original packaging of the Product, the brand outer packaging of the damage or defective or inaccurate Product and all accessories therein is intact.
** For the sake of abundant clarity, it is clarified that we shall not make any refund in respect of a Product that is deemed ineligible for a refund based on our verification and assessment. The refund amount will be credited to the original payment mode opted by you or given as Store credit to you.
** You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions.
** We do not make any cash refunds. The amount will be refunded to you within 7 (seven) working days into the original the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.
** Refund to be made to the User shall not include any amount paid towards shipping charges or any other such charges applicable from time to time. However, in the event a Product has been delivered with a defect or damage (for reasons attributable to, and accepted by us after due verification at its sole discretion) we may refund the shipping charges to you.
** You will be provided with a refund if you have received a non-returnable Product in a damaged or defective condition subject to verification and examination of the damage or defect of the Product by us.
** We provide refund for few scenarios such as Product for replacement is not available with us or for Products that were incorrectly represented on the website. We reserve the right to reject a refund request for a Product if it does not satisfy the quality conditions specified under this Policy on our assessment pursuant to its return. We may in such cases notify you and send the returned Product back without initiating a refund.
** Brand Approved (exceptional returns) approved by the Brand within warranty period of the product, there may be issues posting refund if the transaction is over 180 days old. For such cases, our team will reach out to you for documents to post a manual refund into an alternate account.
** The user is mandatorily required to submit a copy of his/her bank account details (such as Cancelled Cheque, Bank Passbook) along with photo ID proof (such as PAN card, Aadhar card). All the documents submitted should be in the same name as the Billing name used while placing the order.
** For cases where there’s a mismatch in name, Reliance reserves the right to refuse the user’s refund to a bank account and will process the refund as Store Credit only.
** Please note: In a scenario where the order is cancelled or not placed, but money is deducted from your end, then Reliance Digital initiates a refund automatically. Usually it can take upto 7 days for the refund to get reflected in your source account. For further details and support, respective bank / Payment Gateway / financial institution to be contacted.
Reliance Digital Customer Support
Any queries or concerns relating to the cancellation, replacement, return and refund may be directed by you to our customer support team who can be contacted at:
Email: reliancedigital [at] ril.com
Phone Number: 1800 889 1055 (9:30 AM to 7:30 PM, 365 days)