Organisation : Mamaearth
Facility Name : Cancel Mamaearth Order
Applicable State/UT : All India
Website : https://mamaearth.in/
How To Cancel Mamaearth Order?
Please follow the steps below to cancel the order
Steps:
1. Go to the “Menu” (Top Left corner 3 Horizontal lines)
2. Go to “My Account”.
3. Click on “My Order” or click here: https://mamaearth.in/my-account/orders.
4. Click on “View Details” (Top Right Corner).
5. Scroll down to the bottom, select reason for cancellation and click on “Cancel Order.
6. The order will stand as cancelled if it has not been shipped yet. Still if your query remains unresolved,please reach out to our customer support team on chat for LIVE Agent support or raise your query here- contact us
Mamaearth Return Policy
Step 1 :
** Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).
** Please raise a request here with order and contact details -https://mamaearth.in/apps/return_prime
** You can also raise a request with us using the Chat option.
** In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
Step 2 : Give us 2 working days to review your return request.
Step 3 : After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
Step 4 : In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your PayTM Wallet or Mamapay Wallet.
Step 5 : After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
Under what conditions can I return/ replace my product?
** Wrong product delivered
** Expired product delivered
** Damaged product delivered – Physical damage/ tampered product or packaging
** Incomplete order – missing products
Under what conditions return/ replacement requests will not be accepted?
** Opened/ used/ altered products.
** Original packaging (mono cartons, labels, etc.) missing.
** The return/ replacement request is generated after 7 days from the date of delivery.
** The damaged/ missing product is reported after 2 days from the date of delivery.
How are returns processed?
Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.
About Mamaearth Hair Care Range:
Using the right hair products can make a big difference in your hair care regimen. Pollution, stress, and inadequate nutrition can leave your hair looking dull and lifeless. The best solution is to use safe and gentle hair care products that nourish your scalp and treat dull and frizzy hair. Our mamaarth products are thoughtfully formulated with potent ingredients to address common hair care issues.
** Hair Oil – Our hair oils are made with time-tested ingredients like Bhringraj, Amla, almond oil for hair, Coconut, Rice Bran, Castor Oil to prevent hair fall, gray hair, and dry and flaky skin.
** You can also check out the hair fall control and BhringAmla range, which contains 15 rare Ayurvedic herbs to nourish your scalp and strengthen your hair.
** Hair Shampoo – Mamaearth shampoos are made with nutrient-rich ingredients like Argan Oil, Milk Protein, Tea-tree, Red Onion Seed, and Avocado Oil.
** Our Mamaearth Tea Tree Shampoo treats dry and itchy scalp, anti dandruff shampoo helps clear dandruff, while our Rice Water Shampoo Keratin is best for damaged hair.
** And rice water for hair makes hair silky smooth Also, check out our best dandruff shampoo range for dandruff treatment.
** Hair Conditioner – A hair conditioner is a must if you want a long, shiny, and lustrous mane without having to visit a salon.
** We have many conditioners that repair your strands and add vitality. You can shop from an exclusive range of conditioners- Onion, Almond, BhringAmla, Apple Cider Vinegar, and so on.
** Hair Mask – Our hair mask are packed with rich ingredients to strengthen your hair and enhance its texture.
** Some of the options you can choose from our Argan Hair Mask, Tea Tree Anti-Dandruff Hair Mask, Onion Hair Mask, and Almond Hair Mask.
You can also try our rich hair serum range and lipstick shades. Our Hair Serum is 100% natural and non-toxic, making them your go-to option for frizzy and unmanageable hair.
Mamaearth Customer Service Desk
Email: care@ [at] mamaearth.in