tccms.gov.in Telecom Consumers Complaint Monitoring System : Regulatory Authority of India
Organization : Telecom Regulatory Authority of India
Service Name : Telecom Consumers Complaint Monitoring System
Country: India
| Want to ask a question / comment on this post? Go to bottom of this page. |
|---|
Website : https://tccms.trai.gov.in/
Telecom Consumers Complaint Monitoring System
TRAI has taken several measures to protect the interests of consumers of telecom services. This website has been developed to help the customer in processing their complaints. The primary responsibility for addressing customer complaints lies with the service providers not with TRAI.
Related / Similar Facility : TAF-COP Check Number of Mobile Connections Working in Your Name Online
The facilities provided are as under:
A. Get the details of the complaint center for lodging a complaint with your telecom service provider
B. Get details of the appellate authority to escalate the issue in case your complaint has not been addressed satisfactorily by the telecom service provider
C. View the status of a complaint already lodged (you will need to provide the unique complaint number)
D. Check the status of the appeal lodged with the appellate authority (you will need the unique appeal number)
TRAI has released regulations on complaint redressal. These regulations provide for timely action on the part of service providers. They also require service providers to have an effective complaint redressal system set up for timely display on their websites.
Disclaimer :
Telecom Regulatory Authority of India will not be liable for any loss, damage or expense incurred or suffered that is claimed to have resulted from the use of this system, including, without limitation any fault, error, omission, interruption or delay with respect thereto.
Contact Us :
The Telecom Regulatory Authority Of India
Mahanagar Doorsanchar Bhawan,
(next to Zakir Hussain College)
Jawaharlal Nehru Marg
(Old Minto Road)
New Delhi : 110 002
Telephone No. :
91-11-2323 6308 91-11-2323 6308 (Reception)
2323 3466, 2322 0534, 2321 3223
Fax No. : 91-11-2321 3294 91-11-2321 3294 (Reception)
E-mail : ap[at]trai[dot]gov[dot]in