nccptrai.gov.in : How To De-Register From NCPR/ Deregistration Of Telemarketers
Organization : Telecom Regulatory Authority Of India
Facility : How To De-Register From NCPR/ Deregistration Of Telemarketers
| Want to ask a question / comment on this post? Go to bottom of this page. |
|---|
How To De-Register From NCPR : https://www.statusin.in/uploads/22163-informationcustomer.pdf
Deregistration Of Telemarketers : https://www.statusin.in/uploads/22163-HowtoDe-register.pdf
Home Page : http://www.nccptrai.gov.in/nccpregistry/
De-Register From NCPR :
National Customer Preference Register
You may de-register yourself from the NCPR using either a voice call on 1909 or through SMS. You will start receiving commercial communications on your telephone after de-registration.
Related : NCCPTRAI Customer Registration Status & UCC Complaint Status : www.statusin.in/1791.html
A. DEREGISTERATION BY DIALING 1909 :
1. Dial 1909, listen to the instructions and choose one of the following to deregister
** Through Customer care executive
** Through IVRS(Interactive Voice Response System)
A1. DEREGISTRATION THROUGH CUSTOMER CARE EXECUTIVE :
1. Call the toll free number 1909 and select to de-register through customer care executive.
2. Ask the customer care executive to deregister you from NCPR.
3. The customer care executive will accept the request and confirm the same.
4. You will also get an SMS confirming your deregistration.
A2. DEREGISTRATION THROUGH INTERACTIVE VOICE RESPONSE SYSTEM (IVRS) :
1. Call the toll free number 1909 and select to de-register through the IVRS.
2. Follow the instructions of the IVRS to get deregistered. The IVRS will confirm your selection to get deregistered.
3. You will get a SMS confirming your deregistration.
B. DE-REGISTRATION OF PREFERENCE THROUGH SMS :
1. Send SMS “STOP” to 1909.
2. You will get a SMS informing you of your deregistration request and seeking your confirmation through SMS.
3. Send SMS confirming your request.
4. On receipt of confirmation, the Access Provider will again send a SMS confirming your de-registration.
Procedure For Deregistration Of Telemarketers :
1. If you wish to de-register as telemarketer you will have to surrender all telecom resources taken for telemarketing purposes, to respective access providers.
2. You can login on website nccptrai.gov.in using your allotted username & password and click on the ‘Deregister’ tab.
3. A de-registration form will be displayed, which can be filled and submitted online.
4. Access providers shall confirm surrender of resources by logging on to website nccptrai.gov.in using their login credentials.
5. Based on your request and the information submitted by access providers, your name will be removed from the National Telemarketers Register and your login credentials will also be deactivated.
6. As registration fee and customer education fee are non-refundable, no refund will be made to you after de-registration.
FAQs :
1. What is meant by Commercial Communication?
“Commercial Communication” means any message, voice or SMS, made through telecommunications service, which is transmitted for the purpose of informing about, or soliciting or promoting any commercial transaction in relation to goods, investment or services.
2. What is Unsolicited Commercial Communication (UCC)?
“Unsolicited Commercial Communication” means any commercial communication which a subscriber opts not to receive but does not include,
(i) any transactional message; or
(ii) any message transmitted on the directions of central Government or State Government or agencies authorized by it
3. Which messages are categorized as Transactional Messages?
“Transactional message” means an SMS containing only—
(i) information sent to its customer(s) by the Bank or financial institution or insurance company or credit card company or Access Provider pertaining to the account of that customer(s);
(ii) information given by Airlines or Indian Railways or its authorised agencies to its passengers regarding travel schedules, ticket booking and reservation;
(iii) information from a registered educational institution to parents or guardians of its students;
(iv) any other message as may be specified by the Authority, from time to time as “Transactional message”