Organisation : Goods and Services Tax Network
Service Name : Grievance Redressal Portal For GST
Applicable States/ UTs : All India
Website : https://selfservice.gstsystem.in/
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Grievance Redressal Portal For GST
The Portal has been designed for lodging complaints by taxpayers and other stakeholders. They can lodge Complaint here indicating issues or problems faced by them while working on GST portal instead of sending emails to the Helpdesk.
Related : GST Search Taxpayer : www.statusin.in/34434.html
It has been designed in a manner that the user can explain issues faced and upload screenshots of pages where they faced the problem, for quick redressal of grievances.
Having this portal has the following advantages :
** Enable the user to lodge his complaint and raise tickets himself.
** To provide all required information and reducing to and fro communication between helpdesk and the tax payers, helping to reach a faster resolution.
** Enable the tax payer to check the progress of resolution of his complaint by using the ticket number (acknowledgement number generated after a complaint is lodged).
** Check the resolution comments in case the complaint/ticket is closed.
** Based on selection of category/subject and sub-category, portal provides relevant FAQ/pages of User manual to help the user resolve the problem faced by him.
Lodge A Complaint/Issue
** Please enter the keyword related to issue / complain being faced by you in the “Type of Issue/Concern” box.
** The system will search and show the list of all the issue with the entered keyword from which you can select the exact issue, after which the system will show the FAQ’s and relevant sections of User Manual related to that issue / complain. Please go thru the FAQ shown which may solve the problem faced by you.
** In case no match is found with the keyword entered, then you can select the most relevant Category and Sub-Category from the dropdown boxes next to the box, “Type of Issue”.
** In case the FAQ’s do not help resolve the issue, then please select the button “No, I want to lodge my complaint” which will show the page to fill in the details to lodge the complaint.
** On lodging of complaint, System will give you a reference number (ticket). Use it to check status of your complaint in future here.
** Please type in the ticket number in the ” Ticket Reference Number” box, enter the code and then click on search.
** The ticket details will be sent to your registered email address.
Frequently Asked Questions
1. Can my Enrolment Application be rejected?
Enrolment Application are processed by Tax Officials.
During processing :
** Tax Official may approve the registration OR
** Tax Official may issue a SCN to the taxpayer within 15 days of generation of ARN (filing of application), after scrutiny of the documents.
If the response to the SCN is satisfactory, Tax Official can approve the Enrolment Application. In case of unsatisfactory response form the taxpayer or no response from Taxpayer, the Tax Official can reject the Enrolment Application.
2. I received an e-mail message that my Jurisdiction has been updated? Why has my Jurisdiction been updated? Who has updated my Jurisdiction?
In case the Jurisdiction details are wrongly entered by the taxpayer, the Tax Official can update the Jurisdiction details in the Enrolment Application. In such cases, the Enrolment Application will be approved/ rejected/ asked for clarification by the Tax Official in-charge of the revised Jurisdiction.
3. My PAN is cancelled; I have already enrolled as taxpayer with the GST Portal. What can I do for updating PAN in the GST Portal?
The GSTIN is based on PAN in GST regime. In case your PAN is cancelled, you need to apply for cancellation of your migrated enrolment under GST. In order to do business, you need to apply as a new taxpayer at the GST Portal, with (new) active PAN.