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State Bank of India SBI : FASTag Application Process, Benefits, Fees & Charges

Organisation : SBI State Bank of India
Service Name : How To Get SBI Fastag?
Website :

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SBI FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid or savings account linked to it.

Related : ICICI Bank FASTag Online Application :

It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. The tag can be purchased from Tag issuers and if it is linked to the prepaid account, then you need to recharge/ top up the tag as per your requirement.


** 7.5% Cash back for all the transactions at all the National Highway Toll plazas during 2017-18.
** Save Time, Fuel and Money
** Easy recharge/Top up of the FASTag account through authorised service providers of SBI across country.
** Online recharge of the SBI FASTag through dedicated online portal for the customer through credit card, debit card, net banking, wallets etc.
** You can view transaction history, toll payment history, balance in the account etc. in the customer portal

How To Get SBI FASTag?

A customer can approach our any PoS location in the country (attached as annexure-B), and with valid KYC documents and vehicle RC copy along with the originals for verifications purposes, (attached annexure-C), the customer can open his/her account in two categories:

Documents Required

I. Limited KYC holder’s account, at any given point of time, this type of SBI FASTag account cannot have more than Rs. 20,000/- in their FASTag (Prepaid) account. The monthly reload limit is also capped to Rs. 20,000/-.

II. Full KYC Holders account, at any given point of time, this type of SBI FASTag account cannot have more than Rs. 1 Lakh in their FASTag (prepaid) account. There is no monthly reload cap in this account.

Fees & Charges

Issuance fees of the Tag: – Rs. 100/- across all categories, including all applicable taxes,

Other Charges:
A minimum security amount depending on the vehicle category (refundable at the time of cancellation of RFID Tag) and Minimum Balance would be charged to the customer as per the Table given below

Sr. No.Vehicle Class No.Particulars*Security Amount*Minimum Balance
14Car / Jeep / Van/ Tata Ace and similar mini light commercial vehicle200100
25Light Commercial Vehicle300140
36Three Axle Commercial Vehicles400300
5124 to 6 axle400300
6157 or More Axle400300
716Heavy Construction Machinery (HCM)/Earth Moving Equipment (EME)400300


What is the validity of the SBI FASTag?
The tag comes with a guarantee of 3 years.

What if the RFID Tag balance goes below the minimum required balance in the tag?
The customer can approach either any point of sale location of the Bank or use online services i.e internet banking, customer portal, provided by the Bank to top up the customer wallet

How to surrender the Tag?
The Tag holder shall give a written request for cancellation/surrender/closure of the Tag along with the Existing Tag. In case, the existing tag is damaged, the customer shall surrender the damaged tag. New tag will be issued to the customer after charging a fees of the new Tag. In case of the death of the customer, Legal heirs of the customer may claim the refund of the Tag amount after producing death certificate and other relevant documents.

What is the process flow, in case of dispute at the toll plaza?
In case the plaza is not working, the customer will call customer care, Customer care representative will advise the customer to pay the toll in cash and will escalate the matter with NPCI for the particular toll plaza.

In case the customer tag is faulty or not being read at the plaza, the customer may call up the help desk, help desk will advise the customer to pay the toll in cash, and will escalate the matter with the respective channel partner and its PoS holder. The PoS holder will call the customer and will replace the Tag without any cost.

What are the features of SBI FASTag?
A customer may create personnel Tag account by registering online, and can have the facility of topping up the FASTag account through online modes i.e credit card, debit card, internet banking etc. History of past transactions, available balance in the account etc.


For more details please contact us on 1800 11 0018

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