pmjay.gov.in : Central Grievance Redressal & Management System (CGRMS)

Organisation : AB-PMJAY
Facility Name : Central Grievance Redressal and Management System (CGRMS)
Applicable For : Beneficiaries, Family Members, Empaneled Hospitals, Insurance Companies
Website : https://cgrms.pmjay.gov.in/GRMS/loginnew.htm

What is PMJAY CGRMS Portal?

PMJAY CGRMS (Central Grievance Redressal Management System) is an online portal used to address the complaints registered from different stakeholders under AB-PMJAY. Through this mechanism any one can lodge a complaint or grievance on the portal which will be addressed within a defined time frame.

Related / Similar Facility : Non-Tax Receipt Portal (NTRP) Registration

Who can register a grievance?

A complaint can be registered by the beneficiaries, their family members, empaneled hospitals, insurance companies, ISA, TPA or SHA and any other stakeholder who is related to implementation of PMJAY.

How to Lodge Complaint at PMJAY CGRMS Portal?

To Lodge Complaint at PMJAY CGRMS (Central Grievance Redressal Management System) portal, follow the below steps.

Online Mode:
Through online grievance redressal portal – CGRMS of AB PMJAY (https://cgrms.pmjay.gov.in/)

Offline Mode:
** AB PMJAY Call center helpline operated by the State/ NHA.
** Through letter, telephone, e-mail, and fax to the official addresses of the SHA or the NHA
** Directly with the DGNO of the district where such stakeholder is located or where such grievance has arisen
** DGNO shall enter the particulars of grievances received via offline mode in the portal.

Features of CGRMS Portal

** Grievance can be lodged by any stakeholder of PMJAY and Others
** OTP verification
** Online lodging of grievance/complaint based on Unique Grievance Number (UGN)
** View current status of grievance
** Facility to upload more than one grievance document

FAQ On PMJAY CGRMS Portal

Frequently Asked Questions (FAQs) On Central Grievance Redressal and Management System (CGRMS)

Should I have to login to register grievance?
No login required. Grievance can be registered directly by filling the form online.

What happens when I Lodge a grievance?
A Unique Grievance Number will be generated against each grievance case. The case will appear in the concerned officer login for necessary action.

How do I track my Grievance?
Grievance can be tracked on the AB PMJAY Grievance portal(CGRMS), using your Unique Grievance Number – (UGN)

What is the Turn Around Time (TAT) to resolve the grievance?
As per guidelines if the grievance is emergency in nature it shall be resolved by DGNO wihtin 48 hours. In non-emergency cases it will be 15 days. However, if the case is escalated to DGRC, 30 days will be the TAT.

What is Escalation Matrix?
Escalation Matrix defines the Action Taking Authorities and Escalating Authorities as per the complaint type.All these authorities are supposed to take redressal action within a defined standard action taking hour.

I am facing difficulty in lodging grievance on this website what should I do?
You can also lodge your grievance by calling on our toll free number 14555.

Benefits of PMJAY CGRMS Portal

The Pradhan Mantri Jan Arogya Yojana (PMJAY) Central Grievance Redressal Management System (CGRMS) is an online platform that was developed by the National Health Authority (NHA) to help beneficiaries register and track their grievances related to the PMJAY scheme.

The system has a number of benefits, including:
** Improved transparency: The CGRMS system makes it easier for beneficiaries to track the status of their grievances. This helps to improve transparency and accountability in the PMJAY scheme.
** Quicker resolution of grievances: The CGRMS system helps to ensure that grievances are resolved quickly and efficiently. This helps to reduce the stress and anxiety that beneficiaries may experience when they have a grievance.
** Reduced paperwork: The CGRMS system reduces the need for paperwork. This helps to save time and money for both beneficiaries and healthcare providers.
** Improved customer service: The CGRMS system helps to improve customer service by providing beneficiaries with a single point of contact for their grievances. This helps to ensure that beneficiaries are treated fairly and that their grievances are addressed promptly.