ras.gov.in : Rapid Assessment System

Organisation : Ministry of Electronics and IT
Facility Name : Rapid Assessment System
Applicable States/UTs : All India
Website : https://stage.ras.gov.in/v2#howItWorks

What is Rapid Assessment System?

RAS platform is designed and developed by National e-Governance Division, Ministry of Electronics and IT to improve Government’s overall interface with its citizens by improving quality of Government service delivery – online and offline, it’s websites and applications. RAS is a configurable, performant, scalable and secure platform. It’s form builder, can power feedbacks, surveys, polls etc. quickly with minimum efforts.

Features of Rapid Assessment System

Multi Channel – SMS, Web & Call:
Users and Departments have fexibility to choose their preferred channel (Web, SMS, Outbound Call) for feedback.

Integrate With Service Flow:
Users receive feedback request once they avail the service. Departments decide the integration point in the service workflow for sending feedback request.

Multilingual:
Support for Hindi, Gujarati, Bengali, Kannada, Malayalam, Marathi, Punjabi, Tamil and Telegu.

Form Builder:
Dynamic UI for form generation and custom branding.

Manage Feedback Lifecycle:
Configure and manage lifecycle of the feedback forms.

Built-in analytics:
Dashboards with rich visualizations. Configurable measures, dimensions and granularity.

How Rapid Assessment System Works?

1. Avail a Service
2. Receive a Message/Call
3. Submit Your Feedback

RAS Application Workflow For Departments:
1. Admin user login with the credentials
2. If user Forgot password.
3. After login user redirect to dashboard
4. Creation of Teaser message.
5. Creation of Teaser Email
6. Creation of Short Feedback by SMS with multiple Answer choice.
7. Creation of Feedback Question
8. Creation of Feedback form with Multiple Options and with preview option.
9. Configure Feedback User can Configure Feedback Set for the Department. After clicking on Add new Feedback Set: User can provide Name for the Feedback Set and configure components by choosing them and saving it.
10. User can preview their configured feedback set.

Feedback Lifecycle Management:
User can manage the Feedback as per their requirement through Lifecycle Management. After clicking Add new Feedback set button user can add Service feedback Set. After saving user can view like this. Now user can Edit, Delete or make Active through the buttons present in the Action column User can Suspend the Active Feedback set through Suspend button present in the Action part

11. User can customize their dashboard as per their requirement through customize dashboard. After Selecting Various parameters user view like this User Can customize their dashboard by adding general and feedback question Added to view a summarize report under view dashboard section. User can select the type of view he wanted to see with different chart option like Line,Pie,Bar chart. User can view this in list format also

12. View Dashboard:
After creating user can view the dashboard as there is no data or no feed back given so it is displaying no data.

13. Analysis- Assign Weightage:
User can assign weight age to the SMS question and Other questions to check the overall weight age on a particular feedback. After clicking on Assign Weightage the Screen will appear After Selecting the parameters In the above screen user can enter their weight age percentage to the particular feedback SMS or the Question present in the selected feedback set. This option is only for the questions not for the answers.

14. Send Message:
Admin can send the SMS message assigned to the particular user. After Selecting Parameters. Admin user can send SMS through the Send SMS button. User will receive the related SMS with service and Department on mobile phone with the reply option like this format.

How would you like to rate our Passport Renewal Service? Type RAS DIT PR_<Answer Choice> A for excellent, B for Average, C for Poor and send it to 9223166166. User can reply with any of the Option and send it to the mentioned number in the message.

15. Home Screen:
User can go directly on clicking any of the icon present on the home screen. User can hide or toggle the navigation bar also

16. Change Password:
User can change their password as per their convenience.

17. FAQ:
User can view FAQ’s under FAQ section.

18. Language Translation:
User can translate the page into his required language for easy understanding on clicking translate button on the header which will display the page.