How To Track Delhivery One Order Status?

Organisation : Delhivery One
Facility Name : Track Order Status
Applicable State/UT : All India
Website : https://help.delhivery.com/

How To Track Delhivery One Order Status?

You can track the shipment movement of your orders via Delhivery One. Navigate > Dashboard > Main Menu > Orders Forward Orders

Related / Similar Facility : How To Cancel Order On Delhivery One?

Pending:
Orders that are created in draft state but not yet manifested are in Pending state. While the order is in pending state you can change the pickup location, transport mode.

Ready to Ship:
Once a pending state order is manifested, it goes to Ready to Ship state & an AWB number gets assigned to the order. At this stage, you have the option to revert to pending, which cancels the AWB and the order goes back to pending state.

Ready for Pickup:
After a manifested order is added to a pickup request it goes to Ready for Pickup state. Make sure you keep the package ready along with shipping label pasted on it at this stage.

In Transit:
When Delhivery agent picks up a Ready for Pickup shipment from the pickup location, the order goes to In Transit state. At this state you can track the transit history from the order details page

Out for Delivery:
When shipment has reached the destination hub of the customer & is on the way to be delievered to the customer’s address, the order will show under Out for Delivery

Delivered:
When shipment is handed over to the customer it gets marked a delivered.

Canceled & RTO:
An order that is canceled until its not picked goes in the Canceled stage. Any order which is canceled after its picked but not yet Delivered is marked as RTO. You can view Cancelled & RTO shipments under Main Menu > Forward Orders > All Shipments > Shipment status > Cancelled / RTO-Intransit / RTO-Returned

Third Party Shipping:
Orders that are fetched in Delhivery One via online channels (Shopify, Woocommerce) are created in pending state, but if they are manifested by a 3rd party portal & not Delhivery One, these orders go to the Third Party Shipping state.

Lost:
Any order thats gets lost in transit gets listed here. The occurence for this scenario is exceptionally low. You will have clear visibility on the same here. You can view Lost shipments under Main Menu > Forward Orders > All Shipments > Shipment status > Lost

How To Update My Order On Delhivery One?

Steps to update a single order:
** Navigate to Main Menu > Orders > Forward Orders > Pending Stage
** You can update the Package Details by adding or removing items to the order, as well as edit the quantity and item attributes like Price, Discount, and Tax details

Steps to update orders in bulk:
** You can update orders in Bulk using the Edit Bulk Orders Button by uploading a CSV with the relevant details
** In addition, for up to 50 order update you can select the checkbox against these orders and update the relevant information.
** Navigate – Main Menu > Orders > Forward Orders > Pending > Select Order(s)
** Select the order(s) and update Pickup Location and Shipping Mode, Payment mode and Package details in bulk

Steps to update package details :
** Navigate – Main Menu > Orders > Forward Orders > Pending > Select Order(s)
** Select the order(s) and Update Package Details
** Update length, breadth, height & weight. Please note this will update dimesnions & weight entered for all selected orders.